Skilled Nursing Facility (SNF) Billing Specialist (Remote)
Position Summary The Billing Specialist is responsible for performing a variety of complex billing and collections activities related to patient accounts within a Skilled Nursing Facility (SNF) environment. This role audits accounts, ensures accurate billing, manages collections, and collaborates with patients and third-party payors to resolve account balances. This is a remote position with periodic in-office requirements as needed for meetings.
Key Responsibilities
- Audit, process, and maintain patient billing accounts with a high degree of accuracy for three facilities.
- Generate and send billing statements; investigate and resolve account discrepancies
- Monitor and report on delinquent accounts; initiate and manage collection processes
- Communicate with Medicare, Medicaid, HMOs, and other third-party payors to ensure timely reimbursement
- Work directly with patients via phone and, when applicable, virtual channels to address billing questions and collect outstanding balances
- Establish payment plans and prepare accounts for assignment as needed
- Maintain accurate documentation and reporting related to billing and collections activities
- Handle incoming calls related to billing inquiries in a professional and timely manner
Required Qualifications
- Minimum of 5+ years of verifiable experience in Skilled Nursing Facility (SNF) billing
- Strong knowledge of Medicare, Medicaid, and HMO billing processes
- Proven ability to manage patient account collections and resolve billing issues
- Excellent communication skills, with the ability to work directly with patients regarding sensitive financial matters
- Ability to work independently in a remote environment
Preferred Qualifications (Nice to Have)
- Experience handling high-volume billing and collections
- Billing and coding certification
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