Experienced Customer Service Specialist – Patient Empowerment and Life Enhancement
As a leading healthcare provider, arenaflex is dedicated to delivering exceptional patient care and services that empower individuals to live their best lives. We're seeking a compassionate and detail-oriented Customer Service Specialist to join our team and make a profound impact on the quality of patients' lives. If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a renowned healthcare company that provides full-service home medical equipment products and services. Our mission is to empower patients to live their best lives – out of the hospital and in their homes. We're committed to delivering exceptional patient care and services that meet the unique needs of each individual. Our team is dedicated to making a positive impact on the lives of patients and their families.
Job Summary
As a Customer Service Specialist, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. You will work in a fast-paced environment, answering inbound calls, making outbound calls, and providing exceptional customer service to patients, families, and healthcare professionals. Your primary goal will be to ensure that patients receive the highest level of care and service, while also resolving any issues or concerns in a timely and professional manner.
Key Responsibilities
* Develop and maintain working knowledge of current products and services offered by arenaflex
- Answer all calls and emails in a timely manner, adhering to performance goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information, and other information as necessary
- Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system, including authorizations and expiration dates
- Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
- Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
- Facilitate resolution on customer complaints and problem-solving
Requirements
* High School Diploma or equivalent required
- One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
- Excellent customer service skills, analytical and problem-solving skills, and attention to detail
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks, work independently, and as part of a group
What We Offer
* Competitive salary starting at $18.00 per hour
- Opportunity to make a profound impact on the quality of patients' lives
- Flexible work arrangements, including remote work options
- Equal opportunity employer with a commitment to diversity and inclusion
Why Join arenaflex?
* arenaflex is a dynamic and growing company that offers a range of opportunities for career growth and development
- Our team is passionate about delivering exceptional patient care and services, and we're committed to making a positive impact on the lives of patients and their families
- We offer a range of benefits and perks, including flexible work arrangements, competitive salary, and opportunities for professional development
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application without delay. Apply To This Job Apply for this job Apply for this job