Sr. Professional Services Project Manager

Job Purpose The Senior Project Manager serves as the primary client liaison on projects and establishes the project plan, project priorities, and directs the efforts of personnel involved with all aspects of the project. Their overall goal is twofold: satisfying the customer’s objectives (scope, schedule, and budget) for the project while delivering Tungsten Automation Corporation’s business objectives for the project (revenue, margin, and efficient utilization of resources). In addition to managing projects, Senior Project Managers are responsible for contributing to the pre-sales process.

Key Responsibilities

• Thoroughly understand the customer’s business and technical needs
• Developed detailed business requirements to be used within a formal statement of work document
• Manage overall project deliverables and objectives
• Manage company resources during projects, including but not limited to, providing accurate resource scheduling, directing their work, and keeping team morale high
• Act as primary interface to client business units during all phases of the project, interacting with all levels of stakeholders within the customer with the ultimate goal of achieving a customer reference at the conclusion of the project
• Provide consistent and timely internal and external project communications
• Manage scope to the SOW’s/Change Request’s, document scope changes, and promote change requests where applicable
• Manage projects risks proactively as well as the occurrence of issues
• Assist in pre-sales activities, including Statement of Work reviews and level of effort reviews
• Conduct pre-sales activities in certain instances from initiation through booking
• Update resource scheduling weekly in order to produce accurate revenue forecasts
• Proactively manage project financials to achieve the company’s objectives for revenue and margin on all assigned projects.
• Update the Fixed Price percentage completion data to accurately reflect current and forecasted revenues on a weekly basis
• Manage backlog with the goal of realizing 100% of revenues booked and condensing the revenue cycle where possible
• Maintain accurate data in the company’s project management toolset
• Create, maintain, and store required project documentation in the company’s project repository
• Promote Tungsten Automation Corporation’s implementation method, project management best practices and company policies
• Mentor new project managers (as necessary)
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standard

About Our Platform Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

Required Skills

• 5+ years of project management experience in a professional services organization
• Experience managing projects of $100K to $1M in revenue (labor only)
• Experience managing multiple projects simultaneously
• Results oriented self-starter with the ability to effectively deliver projects with minimal management oversight.
• Solid project and time-management skills
• Outstanding verbal and written communications abilities
• Proficiency in Microsoft Office products (Excel, Word, and PowerPoint)
• Experience in the document management industry is a plus.
• Familiarity with Tungsten Automation Corporation’s products is a plus
• PMI’s PMP or equivalent certification is a plus
• Proficiency in Microsoft Project or Financial Force PSA is a plus
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

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