Customer Support Team Leader – Global Operations and Innovation

As a Customer Support Team Leader at arenaflex, you will be at the forefront of shaping the customer experience and driving innovation in a rapidly growing and evolving company. If you're a driven self-starter with a passion for leadership, process optimization, and team growth, this role is an exceptional opportunity to make a lasting impact.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that thrives on innovation and collaboration. Our mission is to deliver exceptional customer experiences through cutting-edge technology and a commitment to excellence. As a global company, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our journey.

Your Role and Responsibilities

As a Customer Support Team Leader, you will oversee a team of advisors who provide top-notch support to our customers through various channels, including inbound calls, social media, and technical matters. Your primary responsibilities will include:

• Analyzing key performance indicators (KPIs) and other metrics to identify areas for improvement and discuss them with team members
• Developing and motivating team members to enhance their competencies and performance
• Proposing, reviewing, and implementing new processes to optimize and enhance customer support operations
• Collaborating closely with the product support team to ensure seamless communication and resolution
• Developing solutions to increase revenue from high-value clients through strategic partnerships and upselling

Requirements and Qualifications

To succeed in this role, you will need:

• Minimum 3 years of experience in inbound customer service, with a proven track record of delivering exceptional results
• Minimum 2 years of experience in team management, with a focus on leadership, development, and motivation
• Familiarity with customer service metrics and tools, including Salesforce or similar platforms
• Strong technical skills, with the ability to analyze complex issues and develop effective solutions
• Ability to work independently and take on challenges, with a proactive and results-driven approach
• Proficiency in Polish at C1 level and English at a minimum of B2 level

Preferred Qualifications

While not essential, the following qualifications will be beneficial in this role:

• Knowledge of Salesforce or similar tools, with experience in customer support and upselling
• Experience in customer support with high-value clients, with a focus on strategic partnerships and revenue growth

Benefits and Perks

As a valued member of our team, you can expect:

• A fully remote position, with the flexibility to work from anywhere in the world
• Private medical care from Allianz health, with various packages to choose from
• Multisport card, with various options to choose from
• Additional life insurance from PZU, with voluntary and unsubsidized options
• Pethelp, with voluntary and unsubsidized options
• Online consultations with a psychologist, fully subsidized by the company
• Wellbeing tools, including Worksmile and Officevibe
• Happiness Team initiatives, designed to promote a positive and inclusive work environment

Diversity and Inclusion Commitment

At arenaflex, we believe in creating an inclusive environment that celebrates diversity and promotes fair consideration in our hiring process. We welcome people from all backgrounds and are committed to supporting individuals with accessibility needs or requiring reasonable adjustments during the interview process. If you have any specific requirements, please contact us at [email protected].

How to Apply

If you're a motivated and experienced leader with a passion for customer support and innovation, we encourage you to submit your application and CV in English. We can't wait to hear from you and explore how you can contribute to our dynamic team.

Apply Now

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