Experienced Customer Banking Specialist – Castletown Branch at arenaflex

Are you passionate about delivering exceptional customer experiences and making a real impact in people's lives? Do you have a genuine interest in building a career in the banking industry? If so, we invite you to join arenaflex as a Customer Banking Specialist in our Castletown Branch. As a key member of our Retail Banking Services (RBS) team, you will play a vital role in delivering a seamless banking experience to our customers, helping them achieve their financial goals and making a positive difference in their lives.

About arenaflex

arenaflex is a leading provider of innovative banking solutions, serving over 10 million personal and small business customers across the country. With a rich history spanning over 100 years, we have established ourselves as a trusted partner in the community, offering market-leading products, services, and technology that cater to the evolving needs of our customers. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the banking industry.

About the Role

As a Customer Banking Specialist in our Castletown Branch, you will be the public face of arenaflex, responsible for delivering exceptional customer experiences and building strong relationships with our customers. Your primary focus will be on providing in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice. You will also be responsible for supporting customers with enquiries, maintenance on accounts, and processing applications for credit products.

Key Responsibilities:

* Conduct in-depth conversations with customers to understand their banking needs and provide personalized solutions

• Support customers with enquiries, maintenance on accounts, and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Educate and demonstrate our in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture

What We're Looking For

We're interested in hearing from people who have:

• Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
• Excellent communication skills and the ability to articulate financial terms in a clear way
• The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do
• Ability to work in a retail environment that's busy and commercially driven
• A genuine interest in building a career with arenaflex

Why Join arenaflex?

* Thorough training program to kickstart your banking career

• Access to extensive employee benefits and discounts
• Be part of a collaborative and high-performing culture
• Opportunity to work with a leading provider of innovative banking solutions
• Career growth opportunities and learning benefits
• Competitive salary and benefits package

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a real impact in people's lives.

Roster Details

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• 20 hours per week: Monday to Friday, 12 pm - 4 pm

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you.

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the arenaflex Group, you'll need to apply through our internal recruitment system to submit a valid application.

Accessibility Support

We're aware of some accessibility issues on our website, particularly for screen reader users. If you require additional support, please contact our HR Direct team on 1800 989 696.

Advertising End Date: 29/10/2024

Don't miss this opportunity to join arenaflex and make a real impact in people's lives. Apply today! Apply for this job