Experienced Customer Service Representative II – Remote Call Center Support

At arenaflex, we're dedicated to delivering exceptional care and service to our patients and customers. As a leading healthcare organization, we're committed to creating a supportive community that empowers our team members to grow and thrive. We're now hiring an Experienced Customer Service Representative II to join our remote call center team, providing top-notch support to patients and caregivers through our MyMercy (Epic MyChart) application.

Overview

We're a little different at arenaflex. Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service. We believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents but also your heart. Join us and discover why we're a Top 100 Places to Work, according to Modern Healthcare Magazine.

Job Summary

As a Customer Service Representative II, you'll play a vital role in assisting patients and caregivers in successfully gaining access to the MyMercy application. You'll provide digital support over the telephone or through other electronic media, answering questions, troubleshooting basic access issues, and documenting interactions accurately in our enterprise tracking system. Your exceptional customer service skills, combined with your ability to work in a fast-paced remote environment, will make you an invaluable asset to our team.

Key Responsibilities

* Provide digital support to patients and caregivers through the MyMercy application, including: + Assisting with registering MyMercy accounts + Resetting passwords + Validating caller identification + Troubleshooting basic access issues

• Answer questions related to accessing the application from patients and caregivers
• Accurately document interactions in our enterprise tracking system
• Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

Qualifications

* Up to a year of customer service experience

• High School Diploma or equivalent required
• 1-3 years of customer service experience preferred
• 1 year of contact center experience preferred
• Understanding of clinical/healthcare settings a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced remote environment
• Proficiency in using technology, including electronic media and enterprise tracking systems

What We Offer

* Competitive salary and benefits package

• Comprehensive health, vision, and dental coverage
• Paid time off (PTO) and employer-matched retirement funds
• Tuition reimbursement and opportunities for career growth and development
• Collaborative and supportive work environment
• Opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures

What Makes You a Good Match for arenaflex?

* Compassion and professionalism are essential in our organization

• A positive outlook and strong sense of advocacy are in perfect step with our mission and vision
• You're a team player who is collaborative and willing to go the extra mile to deliver excellent care
• You're passionate about providing exceptional customer service and making a difference in the lives of our patients and caregivers

How to Apply

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

About arenaflex

arenaflex is a leading healthcare organization dedicated to delivering exceptional care and service to our patients and customers. We're committed to creating a supportive community that empowers our team members to grow and thrive. Join us and discover why we're a Top 100 Places to Work, according to Modern Healthcare Magazine.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Simple Application Process

Our application process is easy and straightforward. Simply click the link above to apply now and we'll be in touch soon! Apply for this job