Quality Assurance, Chart Approval Representative (Remote)
Job Description Summary
Be part of something bigger!
Liberator Medical Supply (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
We have an immediate need for QA Chart Approval Representatives!
In this role you will review patient medical supply documentation currently or previously obtained by the Sales Support team to ensure that the documents meet the compliance standards of Liberator Medical Supply and of the industry.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
In this role you will be responsible for:
- Organize and prioritize all active and previously completed files from Sales Support for completionof current patient orders and AR Billing audit requests.
- Process customer returns according to established department policies and procedures.
- Completes special project chart approvals as assigned or directed by medical billing ops leadership
- Reviews patient records to ensure that it meets the compliance standards for clinical documentation and that information received and documented is accurate for billing purposes
- Audits chart notes and records against information obtained and documented in multiple internal software systems to ensure accuracy.
- MUST HAVE working knowledge of medical terminology.
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- High School Diploma or general education degree (GED)
- Up to 12 company paid holidays
- Medical, dental and vision insurance
- 401(k)
- Tuition Reimbursement
- Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!