Experienced Full Stack Customer Engagement Specialist – Healthcare Technology and Digital Solutions
At arenaflex, we're on a mission to revolutionize the way healthcare technology is delivered and experienced. As a leading innovator in the industry, we're committed to creating life-changing solutions that transform lives. We're now seeking an experienced Full Stack Customer Engagement Specialist to join our team and play a pivotal role in advancing our customer base in the US.
About arenaflex
arenaflex is a global leader in healthcare technology, boldly attacking the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life, unifying a global team of 90,000 passionate people. We're engineers at heart, putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves.
A Day in the Life
As a Customer Engagement Specialist at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Your responsibilities will follow the customer journey, with a focus on Live accounts within your region. You'll work closely with sales, product, and engineering teams to drive customer satisfaction, product adoption, retention, renewal, and expansion.
Key Responsibilities:
* Monitor account health post-Go-live and create and execute action plans to increase adoption, maximize platform utilization, and prevent churn.
- Collaborate in the implementation of a scalable customer engagement strategy.
- Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
- Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
- Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows.
- Reinforce product training and introduce new features/upgrades to the clinical teams.
- Product operation and troubleshooting, supported by our expert technical teams.
- Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.
Must-Haves:
* Bachelor's degree required
- Previous minimum experience of 4 years in customer success, account management, commercial roles, or equivalent relevant experience
- Strong project management skills and experience with customer success software platforms
- Solid experience in the Operating Room from either a clinical, technology, consultancy, or medical device perspective
- Technical proficiency to understand our products and industry
- Ability to work remotely and productively for an international company
Nice-to-Haves:
* Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry
- Ability to communicate and influence effectively across multiple internal teams and customer departments
- Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies
- Ability to travel 25-75% of the time, as needed, to customer sites
Benefits and Compensation:
* Competitive salary range: $112,000 - $145,000
- Flexible benefits package
- Health, Dental, and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Work Environment and Company Culture:
* arenaflex is a dynamic and inclusive culture that welcomes the challenge of life-long learning
- We're committed to creating a culture of belonging and always pushing to get you the career-building resources you need
- We're passionate about delivering exceptional customer experiences and are committed to making a positive impact on the world
How to Apply:
If you're passionate about delivering exceptional customer experiences and are committed to making a positive impact on the world, we want to hear from you! Click the link below to apply for this exciting opportunity: Apply To This Job
Simple Application Process:
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job