Experienced Healthcare Customer Service Representative - Phone Intake Specialist
At arenaflex, we're dedicated to providing exceptional home healthcare services to our patients, and we're seeking a compassionate and skilled Healthcare Customer Service Representative to join our team. As a key member of our remote call center, you'll be the first point of contact for patients and healthcare providers, providing top-notch support and guidance to ensure seamless care delivery.
Job Highlights:
-
Compensation:
A competitive salary with opportunities for growth and advancement -
Position:
Healthcare Customer Service Representative - Phone Intake -
Start Date:
Immediate openings available -
Company:
arenaflex -
Location:
100% Remote
About arenaflex:
arenaflex is a leading provider of home healthcare services, dedicated to delivering high-quality care to our patients. Our team of experts is passionate about making a difference in the lives of those we serve, and we're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote call center, we're proud to offer flexible work arrangements that allow our team members to balance their work and personal lives.
Key Responsibilities:
As a Healthcare Customer Service Representative, you'll be responsible for: - Responding to approximately 60-65 incoming calls per day from patients, healthcare providers, and referral sources - Collecting clinical and demographic information and entering it into our CareCentrix portal - Providing exceptional customer service, resolving issues, and addressing concerns in a timely and professional manner - Collaborating with our team to ensure seamless care delivery and meet individual performance goals - Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
Qualifications:
-
Education:
High School Diploma or GED -
Experience:
Minimum 2 years of customer service experience in a call center environment, with a minimum of 1 year of experience working in the healthcare or medical industry with medical terminology -
Skills:
+ Excellent communication and interpersonal skills + Strong attention to detail and ability to navigate dual monitors and multiple applications + Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) + Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) -
Internet Requirements:
+ Speeds: 2mb/10mb upload and 10mb/25mb download or higher + High-speed Internet: Fiber or Cable connection required + DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections + While working, required to hardwire with an ethernet cable
What We Offer:
-
Starting Pay:
$17.50/hour + Monthly Incentive Bonus Opportunity -
Benefits:
Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match -
PTO and Paid Time Off:
Generous PTO, 401K Savings Plan, Paid Parental Leave, and more -
Advancement Opportunities:
Professional skills training, tuition reimbursement, and opportunities for growth and advancement -
Culture:
Great culture with a sense of community, Walgreens Discount (up to 25% off eligible items), and more
CareCentrix Maintains a Drug-Free Workplace:
We're an equal opportunity employer, committed to creating a diverse and inclusive work environment. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
Ready to Join Our Team?
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team and start your journey with arenaflex. Apply To This Job Apply for this job