Experienced Customer Experience Associate – Biology and Clinical Research
At arenaflex, we're passionate about empowering scientists and researchers to push the boundaries of human knowledge. As a leading global bioanalytical and research organization, we're committed to delivering cutting-edge solutions that drive innovation and progress. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate – Biology and Clinical Research. If you're passionate about the life sciences industry and have a proven track record of delivering exceptional customer experiences, we want to hear from you.
- *About arenaflex**
arenaflex is a global leader in the life sciences industry, providing cutting-edge bioanalytical and research solutions to clients around the world. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to empowering scientists and researchers to achieve their goals. With a strong focus on innovation and collaboration, we're constantly pushing the boundaries of what's possible in the life sciences industry.
- *Why Join arenaflex?**
• Opportunity to work with a cutting-edge company in the life sciences industry
- Engage with customers in a positive, helpful, and professional manner
- Become an expert in the procurement of specimens
- Serve as the point of contact for clients throughout the entire ordering process
- Up-sell/cross-sell opportunities and present value-added service options
- Collaborate with a talented team of experts in the life sciences industry
- Enjoy a dynamic and supportive work environment
- Opportunities for career growth and professional development
- *Responsibilities**
As a Customer Experience Associate – Biology and Clinical Research, you will be responsible for:
- Building and maintaining relationships with new and repeat customers
- Managing key accounts and serving as the point of contact for clients
- Assisting clients with quotes, order processing, and order tracking
- Managing opportunities in Salesforce
- Seeking up-sell/cross-sell opportunities and presenting value-added service options
- Communicating effectively and timely with customers to answer questions and inquiries
- Serving as a liaison between clients and internal departments
- Working with the Sourcing and Project Management team to develop order fulfillment plans
- Providing ongoing support to the business development field team
- *Qualifications**
To be successful in this role, you will need:
- A Bachelor's degree in a science-related field (Biology, Chemistry, Biological Science, etc.)
- At least 2 years of experience in a client services position
- Experience as a Clinical Research Coordinator (a plus)
- A customer service-oriented attitude
- A commitment to quality
- The ability to problem solve
- Excellent written, oral, and interpersonal communication skills
- The ability to work both independently and on a team in a collaborative environment
- Computer savvy and able to adapt quickly to new technologies
- Proficiency in Microsoft Office Suite (Outlook, Excel, and Word)
- *Essential Skills and Competencies**
• Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Strong computer skills and ability to adapt to new technologies
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Professional development programs and workshops
- Opportunities for career advancement and promotion
- Access to industry-leading training and certification programs
- A dynamic and supportive work environment that encourages collaboration and innovation
- *Work Environment and Company Culture**
arenaflex is a fully remote company, and we're committed to providing a flexible and supportive work environment that allows our employees to thrive.
We offer
- A dynamic and supportive work environment
- Flexible working hours and remote work options
- Opportunities for collaboration and teamwork
- A commitment to work-life balance
- A range of employee benefits and perks, including health insurance, retirement plans, and paid time off
- *Compensation and Benefits**
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