Experienced Customer Resolution Specialist (Contract) – Aviation Industry
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Resolution Specialist (Contract), you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you.
About arenaflex
arenaflex is a leading global provider of innovative solutions and services to the aviation industry. With a rich history and a commitment to excellence, we've built a reputation for delivering exceptional results and creating value for our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic and growing organization.
Your Working Environment
Our Washington, D.C. metro area office is a hub of innovation and collaboration. You'll be part of a diverse and talented team that's passionate about delivering exceptional results. Our office is located in the heart of the nation's capital, with easy access to the Airbus Experience Center and other key industry players.
Primary Responsibilities
As a Customer Resolution Specialist (Contract), you'll be responsible for:
Order Processing (60%):
Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, and other related tasks for aircraft parts and services.
Relationship Building (20%:
Engage in basic level relationship-building with customers, emphasizing the positive services and qualities of arenaflex to encourage customer confidence and grow the business.
Technical Support (10%):
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability. Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
Other Duties as Assigned (10%):
Perform other duties as assigned by management, including special projects and initiatives.
Essential Qualifications
* Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience.
- 2+ years of customer service experience in a fast-paced environment.
- Experience in the aviation industry or military support environment is preferred.
- PC literacy, including intermediate word processing, spreadsheet, and database skills.
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs).
- Basic knowledge of SAP, preferred.
Preferred Qualifications
* Bachelor's Degree in Business, Sales Administration, or a related field.
- 3+ years of customer service experience in a fast-paced environment.
- Experience in the aviation industry or military support environment.
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs).
- Advanced knowledge of SAP.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a team environment.
- Strong customer service skills and a customer-centric mindset.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Resolution Specialist (Contract), you'll have access to:
- Ongoing training and development opportunities.
- Mentorship and coaching from experienced colleagues.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
Work Environment and Company Culture
Our office is a hub of innovation and collaboration, with a dynamic and supportive work environment. We're committed to creating a workplace that's inclusive, diverse, and respectful. As a Customer Resolution Specialist (Contract), you'll be part of a team that's passionate about delivering exceptional results and creating value for our customers.
Compensation, Perks, and Benefits
As a Customer Resolution Specialist (Contract), you'll receive:
- Competitive compensation and benefits package.
- Ongoing training and development opportunities.
- Mentorship and coaching from experienced colleagues.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunities
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a workplace that's inclusive, diverse, and respectful. Apply for this job