Experienced Customer Service Representative – Remote Opportunity for Out-of-Town Candidates

Job Summary:

Join arenaflex, a family-owned and operated 24/7 Live Answering Service and Call Center, as a Customer Service Representative in a fully remote setting. As a key member of our team, you will be responsible for providing exceptional customer support, answering inbound calls, and assisting clients with their inquiries. If you're a dedicated, energetic, and passionate individual with a strong commitment to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of customer service solutions, committed to exceeding our clients' expectations by delivering quality support. Our team is dedicated to creating a friendly and supportive environment, where every individual can thrive and grow. As a remote Customer Service Representative, you will be part of a dynamic team that values teamwork, adaptability, and a passion for execution and success.

Responsibilities:

As a Customer Service Representative at arenaflex, your main responsibilities will include:

• Answering inbound calls and assisting clients with their inquiries
• Capturing information and entering data into our customer service database in a timely manner
• Operating our customer service database and reading relevant call-handling instructions
• Relaying messages and routing calls to the appropriate resources
• Following up on client calls with clerical duties and liaising with other departments
• Providing personalized customer service at the highest level, dedicating your work time to delivering exceptional results

Qualifications:

To be successful in this role, you will need to meet the following requirements:

Education:

High School Diploma or GED Equivalent

Clearance:

Ability to pass a criminal background check

Competencies:

+ Reliable internet connection and attendance + Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette + Basic computer navigation skills + Quick and correct typing – ability to create grammatically correct responses without spelling errors + Positive attitude and a passion for learning + Goal-oriented and emphasizes accountability for delivering results + Ability to uphold our company values: - Quality - Teamwork - Service - Adaptability - Integrity - Ownership

Skills/Knowledge:

+ Previous call center experience preferred + Previous customer service experience + Utilities customer service experience preferred + Medical office setting customer service experience preferred

Position Details:

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Full-Time remote position:

We are seeking candidates who live 50 miles or more outside the Houston area. We accept applications from the following states: Texas, Tennessee, and Nevada.

Interview process:

Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) – Central Time.

Pay:

$13.50 - $16.50/hr. Bilingual candidates may be eligible for a higher rate.

Training Details:

+ The training will be for 2 weeks and will also take place on the weekends. + Remote training will be done ONLINE – Central Time. + Week 1 – Monday through Friday + Week 2 – Monday through Thursday + Saturday or Sunday

Work Schedule & Requirements:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager. + 40 hour week shifts will cover anywhere from 7AM to 10PM – Central Time. + It will be 4 weekdays and 1 Saturday or 1 Sunday. + Weekends are mandatory. + Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required.

Benefits:

* Medical, Dental & Vision Insurance

• 401(k) with company-matched funds
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth; Promote-from-within philosophy!

Equal Employment Opportunity:

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

How to Apply:

If you're a motivated and customer-focused individual looking for a remote opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply for this job