Experienced Customer Success Manager – Healthcare Technology and Innovation

At arenaflex, we're revolutionizing the way healthcare communication works. Our mission is to transform the industry by making it more connected, efficient, and patient-centric. We're a fast-growing team of innovators, entrepreneurs, and healthcare enthusiasts who are passionate about making a difference. And we're looking for a talented Customer Success Manager to join our team.

About arenaflex

arenaflex is a leading healthcare technology company that's changing the way medical teams communicate and work together. Our platform is designed to break down silos and make it easier for patients to receive great care. We're a well-funded company with a strong track record of growth, and we're looking for talented individuals who share our passion for innovation and customer success.

The Role

As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring our customers get the most out of our platform. You'll be the primary point of contact for our clients, working closely with them to onboard, adopt, and grow their investment with us. Your goal will be to ensure our customers see value quickly and efficiently, and to identify opportunities for upsell and renewal.

Responsibilities

* Ensure customers see value quickly and adopt the solution fully

• Primary contact from initial implementation through renewal and upsell
• CSMs will have a renewal goal and upsell quota
• Train customers and end users on how to utilize arenaflex
• Troubleshoot any issues that will inevitably come up and offer solutions to remediate
• Identify at-risk customers and escalate solutions as needed
• Monitor customer health post go live and perform value check-ins
• Become the customer advocate to drive cross-functional teams across development, product management, and support

Requirements

* Customer facing experience preferably at a B2B SAAS company, preferred

• Excellent customer relationship and customer service skills
• Solid communication, listening, and writing skills
• Clear ability to problem solve and resolve client issues
• Organized and reliable: able to work independently with little direction when necessary

What We Offer

* Extensive career and growth opportunities in a fast-growing technology and health care area

• The opportunity to work cross-functionally and closely with senior leadership, not only in the Berlin office but also with New York
• The ability to tap into our investor network (i.e. FirstMark / Google gradient / Project A) to consult with and learn from industry pioneers
• Competitive compensation package
• Amazing culture
• Personal education budget
• Monthly budget for team events (team building, lunches, happy hours...)
• Generous vacation policy
• Top-of-the-line Macbook with powerful specs
• Remote work opportunities

Why Join arenaflex?

* We're a fast-growing company with a strong track record of innovation and success

• We offer extensive career and growth opportunities in a dynamic and entrepreneurial environment
• We're a team of passionate and dedicated individuals who are committed to making a difference in healthcare
• We offer a competitive compensation package and a range of benefits to support your career and personal growth
• We're a remote-friendly company that offers the flexibility to work from anywhere

How to Apply

If you're a motivated and customer-focused individual who is passionate about healthcare and technology, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job