Customer Experience Deployment Leader
Customer Experience Deployment Leader Mission: We have a great opportunity to join our CS&Q team. We are looking for a confident and professional Customer Experience Leader to work as part of our improvement team. This role will involve focussing on customer, connecting, and amplifying customers across the UKI zone, using customer insights to identify and implement improvement actions across the end-to-end customer journey to grow customer satisfaction and loyalty within UK&I Zone. What will you do: Act as the Customer Experience Advocate, providing regular insights from NSS/OES surveys across UKI zone. Develop & lead CX plan within the zone, focus activities on key persona’s & key touchpoints Supporting stakeholder engagement across the UK&I zone with insights and key persona’s for CX (including VIP) by topic for UK&I Provide knowledge and expertise on E2E customer journey for key personas, such that these are known and understood by employees across the UK&I zone. Develop and manage shift to sentiment driving & deploying new tools as part of the transformation (e.g. Medallia apps, LivingLens) Lead Customer connect programme with key customer personas. Partner with Commercial teams & GSC CX on customer connect programme. Lead Customer Mindset programme (workshops) as part of memorable experience. Lead and deploy annual OES programme, managing alert management Be the SPOC with Global CX ensuring UKI align with global CX programme and continue to evolve. What will make you successful 2 - 3 years relevant experience (Customer Experience) Knowledge and experience of CX/CI tools to resolve and prevent reoccurrence of customer issues (CJM, A3, Lean, Six Sigma) Self-motivated, results orientated and able to work on own initiative is essential Strong communication & influencing skills, with ability to communicate & influence within all levels of organisation to drive customer experience & ensure effective resolution of improvements. Ability to work collaboratively with cross functional teams. Be proficient in software tools (MS Office, Visio, bFO, Medallia) Desired Certified Lean, Six Sigma Green/Black Belt or CX Certified What's in it for you: Opportunity to drive significant impact on customer satisfaction and business growth Leadership role in shaping customer experience strategies Collaborative environment with exposure to multiple business functions Professional development and growth opportunities Chance to build and influence customer-centric culture across the organization. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Apply To This Job