Experienced Customer Experience Manager – Full Stack Store Operations and Customer Service Expert
At arenaflex, we're on a mission to revolutionize the retail industry by providing an unparalleled customer experience that leaves a lasting impression on our guests. As a Customer Experience Manager at arenaflex, you'll play a pivotal role in ensuring that our stores deliver exceptional service and operational excellence, setting us apart from the competition.
About arenaflex
arenaflex is a dynamic and innovative retail company that's passionate about creating a fun and engaging shopping experience for our customers. With a strong focus on customer satisfaction, we're committed to providing a unique and personalized experience that sets us apart from the rest. Our stores are designed to be a treasure trove of exciting products and experiences, and our team is dedicated to making every guest feel welcome and valued.
Job Summary
We're seeking an experienced and results-driven Customer Experience Manager to join our team at arenaflex in Morgantown, PA. As a key member of our store leadership team, you'll be responsible for ensuring that our customers receive an exceptional shopping experience, achieving customer service score goals, and maintaining store standards. If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you!
Responsibilities
As a Customer Experience Manager at arenaflex, you'll be responsible for the following key areas:
- Delivering Exceptional Customer Service: Ensure that all crew members are providing a WOW customer experience through personal contact with customers, and that every guest feels welcome and valued.
- Training and Development: Train crew members on the B.E.S.T. customer service experience, ensuring that each guest has a fast, friendly check-out experience.
- Customer Service Score Goals: Lead your assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Front-End Operations: Oversee front-end operations, ensuring that front-end merchandising (candy, soda, snacks) meets or exceeds brand standards.
- Equipment Maintenance: Ensure that all front-end equipment is in working order and that associates are trained to include services where applicable.
- Store Maintenance: Perform store maintenance tasks, including opening and closing procedures, maintaining store cleanliness, recovery, and keeping the store ready for customers at all times.
- Recruitment and Training: Partner with the store manager to recruit, train, coach, develop, and supervise all crew members.
- Communication and Collaboration: Review all corporate communications and react accordingly, and partner with the entire store leadership team in merchandising procedures and World Recovery.
- Store Manager Duties: Perform store manager duties in the absence of the store manager.
Requirements
To be successful in this role, you'll need to possess the following qualifications:
- High School Graduate or Equivalent: A high school diploma or equivalent is required.
- Minimum 2 Years of Management Experience: A minimum of 2 years of management experience is required.
- Excellent Verbal and Written Communication Skills: Excellent verbal and written communication skills are essential for this role.
- Ability to Multi-Task: The ability to multi-task and prioritize tasks is critical in this role.
- Creative Thinking: Creative thinking and problem-solving skills are essential for this role.
- Ability to Maintain Composure Under Pressure: The ability to maintain composure under pressure and work well in a fast-paced environment is required.
Nice-to-Haves
While not required, a college education is preferred.
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- A fun and dynamic work environment with a passionate team
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job