Experienced Customer Service Representative – Remote in Golden, CO

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Job Summary

We are seeking an Experienced Customer Service Representative to join our team in Golden, CO. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering incoming phone calls, and identifying the type of assistance the customer needs. You will also be responsible for communicating directly with clinical staff for patient needs, medication refills, referral requests, chart troubleshooting, and scheduling appointments for patients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs
• Medication refills, referral requests, chart troubleshooting
• Scheduling appointments for patients – entering and updating demographics
• Other tasks as needed

Requirements

* High school diploma / GED OR equivalent experience

• Must be 18 years old or older
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Typing – 40 wpm
• 1 year of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 1 year prior health care experience

• Knowledge of Medical Terminology

Telecommuting Requirements

* Reside within Golden, CO

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with arenaflex, you’ll find a far-reaching choice of benefits and incentives.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to comprehensive training and development programs, including:

• 90 days of paid training
• Ongoing coaching and feedback
• Opportunities for advancement and career growth
• Access to arenaflex’s learning platform, which offers a wide range of courses and training programs

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that is passionate about delivering exceptional service to our clients. Our culture is guided by diversity and inclusion, and we are committed to creating a work environment that is inclusive and respectful of all employees. As an Experienced Customer Service Representative, you will be part of a team that is dedicated to making a difference in the lives of our clients.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the arenaflex careers website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job