Application Systems Administrator, Office of Emergency Management (OEM)

Posting Title: Application Systems Administrator, Office of Emergency Management (OEM) Overview: Under general supervision, coordinates the development, maintenance, and administration of the University’s Public Safety & Security Systems, including:

• Campus alert, Access Control, CCTV, Emergency Phones, Security Dispatch, Voice Recorder, Handheld radios, among others.

This includes overseeing the equipment associated with these and the software that enables the systems to function properly. Reporting to the AVP for Public Safety & Emergency Management, the Application Systems Administrator works in close partnership and collaboration with various groups within the Office of Emergency Management (OEM), Department of Public Safety (DPS), Technology Services, Environmental Health & Safety, and other Administrative and Academic areas across the institution, to provide high-quality execution and utilization of technology to support Catholic University’s strategic security initiatives. Other responsibilities will include planning, coordinating, overseeing, and managing the business processes and practices as it relates to these systems. Responsibilities: Provide administration and support for the door access and camera system, including configuring cardholders’ access to all buildings on campus: Respond and configure service requests to the system, which includes granting access to buildings/doors and adjusting the standard hours that the doors are locked and unlocked. Constantly monitoring the CCTV systems to make sure that they are active and recording properly. Identifies and troubleshoots technology-related incidents for software and services; resolves issues and reports to Technology Services Department and/or others as needed. Participates with Technology Services staff to coordinate projects related to the access control and CCTV, and all other public safety systems; ensures that the scope of work in all bids/quotes complies with University standards and specifications, and existing systems and equipment. Coordinates and/or performs repair of all hardware, software, peripherals, and devices with University staff and third-party vendors; performs follow-up work and ensures the timely completion of such repairs. Develops, maintains, and deploys hard drive images for hardware/device configurations utilized by the department; develops and maintains documentation of system standards and installation and configuration procedures. Support all Public Safety Systems and Applications Perform routine and periodic administration and maintenance tasks for all Campus Police Systems, including alert systems, emergency call systems, and display systems. Perform quality control, assurance, and testing for the public safety systems and related applications and services. Administer assigned applications (production and non-production environments). Develop and deploy standard operating procedures for maintenance and management, and for applying upgrades, patches, and releases of safety systems’ applications. Create and implement testing scripts for major releases, patches, and integration upgrades. Other Duties Lead application upgrade projects; validate and ensure all current, new, and existing functionality is tested and released for use by the campus community. Trains and provides support to end-users in the use of all public safety systems (ie, the access control system, the surveillance system, and related components). Oversee special public safety/emergency management IT projects or training relevant to the job description and act as a representative of the University’s Office of Emergency Management. Define and develop appropriate metrics to measure performance and ensure metrics are collected, reported, and reviewed regularly. Perform quality control, assurance, and testing on systems. Periodically audit logs and access privileges to ensure appropriate security and privacy of applications and data. Process assigned service request tickets according to established procedures and service level agreements. Develop, maintain, and report results of monitoring scripts to measure identified quality metrics and alert appropriately to any exceptions. Review new products and services to enhance the overall service management of the application services environment. Qualifications: Bachelor's Degree Must have at least three (3) to four (4) years of experience as a system administrator or application administrator. Required Experience:

• Administration of applications.
• Developing and imparting training on technologies
• Troubleshooting and diagnosing problems with access control or CCTV systems

Desired Experience:

• Experience with Genetec or similar access control and CCTV systems.
• Experience with Rave Alert or similar alert systems
• Higher Education experience.

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