Experienced Customer Support Engineer – Technical Problem-Solving and Customer Experience Expert

At arenaflex, we're on a mission to empower the world to ship the best products, and that starts with creating an environment where our team members can do the best work of their lives. As a Customer Support Engineer at arenaflex, you'll play a critical role in helping our customers achieve their goals by providing exceptional technical support and engineering solutions. If you're passionate about delivering a customer experience second to none, have a background in frontend development, and enjoy technical writing, we want to hear from you. About arenaflex arenaflex's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Our customers, including industry leaders like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, trust arenaflex to build dynamic user experiences on the web. Our mission is to enable the world to ship the best products, and we're committed to creating an environment where our team members can do the best work of their lives. About the Role As a Customer Support Engineer at arenaflex, you'll be responsible for assisting our customers with technical problems and questions when using arenaflex products and services. You'll work closely with our engineering team to resolve customer concerns, create and improve internal tooling, and engineer solutions to help arenaflex customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. Key Responsibilities * Solving interesting cases for arenaflex customers * Troubleshooting customer issues alongside our engineering team * Working with other arenaflex teams to provide advice and assistance, both internally and externally * Developing and improving internal tools alongside engineering * Specializing in a few product areas and owning that within the team * Improving existing, and identifying new, internal documentation, processes, and policies * Assisting Customer Success Managers with Enterprise requests About You * You lead by example and provide feedback to mentor other members of the team * You have frontend development experience with Next.js * You understand modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS. You can explain this clearly to others * You enjoy engineering solutions to resolve root causes of recurring problems * You are experienced with incident management and procedural communication * You possess exceptional communication skills * You are comfortable working with a fully remote, globally distributed team * You have a passion to deliver a customer experience second to none * Availability to work within a weekend and on-call rota * 3+ years experience in a highly technical support role Bonus If You * Have experience supporting backend runtime environments, especially Node.js * Have experience with CDNs and a good understanding of caching techniques * Work with monorepos and/or custom, complex CI/CD pipelines Benefits * Competitive compensation package, including equity * Inclusive Healthcare Package * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills * Flexible Time Off * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed Work Environment and Company Culture arenaflex is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. arenaflex encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Why Join arenaflex? * Be part of a company that's changing the way the world builds and ships products * Work with a talented team of engineers, designers, and product managers who are passionate about delivering exceptional customer experiences * Have the opportunity to grow and develop your skills in a fast-paced and dynamic environment * Enjoy a competitive compensation package, including equity, and a range of benefits that support your physical and mental well-being * Be part of a company that's committed to fostering an inclusive and diverse community If you're passionate about delivering exceptional customer experiences and have a background in frontend development, we want to hear from you. Apply now to join the arenaflex team and be part of a company that's changing the way the world builds and ships products. ```html

Join the arenaflex Team

Apply now to become a Customer Support Engineer at arenaflex and be part of a company that's changing the way the world builds and ships products.

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