Experienced Customer Service Agent – Property & Casualty Insurance Specialist

Join arenaflex, a leading insurance agency, and take the first step towards a rewarding career in customer service and insurance sales. At arenaflex, we pride ourselves on being a dynamic and growth-oriented organization that values our employees and provides them with unparalleled opportunities for professional growth and development. As a Customer Service Agent, you will play a vital role in servicing and retaining our existing book of business, advising clients on coverages, and generating and selling cross-sell opportunities.

About arenaflex

arenaflex is part of a larger organization that has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year and the #2 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2023. Our team of insurance professionals is dedicated to providing quality service, rates, and coverage options tailored to our clients' individual needs. We take pride in crafting a special partnership with our customers to ensure a white-glove experience.

What We Offer

At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. Here are some of the benefits and perks we offer:

• Competitive hourly pay: $21 - $25 hourly (based on experience) + performance-based bonuses
• Continuous on-going training and mentorship: We invest in our employees' growth and development, providing them with the skills and knowledge they need to succeed in their roles.
• Growth-oriented culture: We encourage our employees to take on new challenges and pursue opportunities for advancement within the company.
• Comprehensive Benefits package: Medical, dental, vision, and life insurance, as well as a comprehensive 401K plan with competitive employer match.
• Paid time off: Holidays, vacation, and personal time, as well as an annual incentive trip for top performers.
• Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.
• Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.

What You Will Do

As a Customer Service Agent, you will be responsible for:

• Managing an existing book of business: Focusing on growth and retention while delivering exceptional customer service.
• Conducting consultative conversations: Routinely speaking with our clients to ensure all coverage needs are addressed.
• Generating and selling cross-sell, referral, and up-sell opportunities: Identifying and pursuing opportunities to sell additional products and services to our clients.
• Providing exceptional service: Working with customers to resolve their requests and concerns, such as billing, endorsement, copies of insurance documents, etc.
• Completing all required applications and documentation: Ensuring that all necessary paperwork is completed accurately and on time.
• Meeting personal/team qualitative and quantitative service and sales targets: Achieving sales and service goals as assigned by management.
• Supporting all company initiatives: Participating in company-wide initiatives and projects, guided by our company's WE CARE values, sales culture, and business needs.
• Maintaining a professional demeanor: Interacting with both internal and external customers in a professional and courteous manner.

Our Ideal Candidate

We are seeking a motivated and customer-focused individual to join our high-performing team. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate.

Key Attributes

* High school or equivalent: A high school diploma or equivalent is required.

• Property & Casualty license: A valid Property & Casualty license is required.
• Effective and precise telephone etiquette: Excellent communication and interpersonal skills.
• 1+ years of customer service experience: Prior experience in customer service is preferred.
• Excellent attention to detail and organizational skills: Ability to manage multiple tasks and prioritize responsibilities.
• Ability to work well independently and on a team: Collaborative and self-motivated individual.
• Precise verbal and written communication skills: Effective communication skills, both written and verbal.
• Ability to work in a fast-paced environment: Ability to adapt to changing priorities and deadlines.
• Ability to deliver a tailored, white-glove experience: Providing exceptional service to all clients.

Preferred Attributes

* Bachelor's Degree or 1+ year(s) of relevant sales experience: Prior experience in sales or a related field is preferred.

• Fluency in Spanish: Fluency in Spanish is preferred but not required.

Join arenaflex Today!

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and sales, we encourage you to apply for this exciting opportunity. Join our team and take the first step towards a rewarding career in customer service and insurance sales. Apply for this job