Experienced LiveChat Customer Support Specialist – Empowering Job Seekers and Employers through Exceptional Service
About arenaflex
arenaflex is a leading economic development agency that empowers individuals, businesses, and communities to achieve prosperity in Kansas. As the state's lead economic development agency, arenaflex strives to create an environment for existing Kansas businesses to grow and foster an innovative, competitive landscape for new businesses. With a strong focus on partnerships and project successes, arenaflex has been recognized for its achievements, including being awarded Area Development Magazine's prestigious Gold Shovel award and named Site Selection Magazine's Best Business Climate in the West North Central region of the United States.
Job Summary
We are seeking a dedicated and proactive LiveChat Customer Support Specialist to join our team at arenaflex. In this role, you will be the first point of contact for users reaching out via live chat, providing timely, accurate, and helpful responses. Your primary goal will be to ensure a seamless and positive experience for all customers using KANSASWORKS.com, whether they are job seekers or employers. You will troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs.
Key Responsibilities
- Handle incoming live chat inquiries, ensuring timely and accurate responses. - Adhere to established procedures to verify customer identity when assisting with KANSASWORKS.com accounts. - Troubleshoot user issues, providing detailed and tailored solutions. - Coordinate with chat shift partners to maintain coverage and manage break schedules. - Provide support for account-related issues for both Job Seekers and Employers including account reactivations, username retrieval, and password resets. - Support customers in accessing online services and understanding of workforce information services. - Assist customers in navigating job searches and postings.
Qualifications
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Minimum Qualifications:
- 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting. - (12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience) -
Preferred Qualifications:
- Prefer at least 6 months knowledge of KANSASWORKS.com system and workforce information services or related experience. - (Related experience could be working with partner agencies with knowledge of employment services or other live chat experience.)
Essential Skills and Competencies
- Excellent communication and interpersonal skills to effectively interact with customers via live chat. - Strong problem-solving and analytical skills to troubleshoot and resolve complex issues. - Ability to work in a fast-paced environment and prioritize tasks to meet deadlines. - Proficiency in using live chat software and other technical tools to enhance support efficiency. - Strong knowledge of KANSASWORKS.com system and workforce information services. - Ability to maintain professionalism and adhere to company procedures in a dynamic environment.
Career Growth Opportunities and Learning Benefits
- arenaflex offers a comprehensive training program to ensure our team members have the necessary skills and knowledge to excel in their roles. - Opportunities for career growth and advancement within the organization. - Collaborative and dynamic work environment that fosters innovation and creativity. - Access to ongoing training and development opportunities to enhance skills and knowledge.
Work Environment and Company Culture
- arenaflex is committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion. - Collaborative and dynamic work environment that fosters innovation and creativity. - Opportunities to work with a talented and dedicated team of professionals who are passionate about empowering individuals, businesses, and communities to achieve prosperity.
Compensation, Perks, and Benefits
- Competitive hourly rate of $17.39. - Comprehensive medical, mental, dental, vision, and additional coverage. - Sick & Vacation leave. - Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave. - Paid State Holidays (designated by the Governor annually). - Fitness Centers in select locations. - Employee discounts with the STAR Program. - Retirement and deferred compensation programs.
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, cover letter, and résumé to arenaflex by the application deadline of March 25, 2025. arenaflex is an Equal Opportunity Employer and values diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.
Contact Information
For more information about this opportunity, please contact Angie Krahe at [email protected] or 785.291.3568. Apply for this job