Experienced Customer Service Representative - Remote in EST or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to make the health system work better for everyone, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our Culture

Our culture is guided by diversity and inclusion, and we are committed to creating a healthier atmosphere where everyone feels valued and respected. We believe that diversity creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The Role

As a Customer Service Representative, you will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls from members, and ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns. This is a high-volume, customer service environment, and you will need to be efficient, productive, and thorough in dealing with our members over the phone. You will also need to be able to work a flexible schedule that includes evening hours.

Responsibilities

* Call members to schedule in-home visits with a physician or a nurse practitioner

• Answer inbound calls from members and assist them with their inquiries
• Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns
• Work in a high-volume, customer service environment and be efficient, productive, and thorough in dealing with our members over the phone
• Be able to work a flexible schedule that includes evening hours

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of work experience
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create, edit, save, and send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications

* Experience working in the healthcare industry

• Experience working with Medicaid or Medicare
• Experience working in a customer retention-focused role

Telecommuting Requirements

* Reside within the Eastern or Central Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to type and talk at the same time while navigating through multiple screens

• Experience working in a metric-driven work environment
• Experience using an auto-dialer system
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and leadership development programs. We also offer opportunities for advancement and career growth, and we are committed to helping our employees achieve their career goals.

Work Environment

As a remote employee, you will have the flexibility to work from home and will be required to have a dedicated work area established that is separated from other living areas and provides information privacy. You will also be required to have a high-speed internet connection and to be able to connect directly into the internet via hard wire.

How to Apply

If you are a motivated and customer-focused individual who is passionate about helping people live healthier lives, we encourage you to apply for this role. Please visit our website to learn more about the application process and to submit your application.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

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