Mobile Telecom Technician

Introduction The Department of Health Services (DHS), Division of Enterprise Services (DES), is recruiting to fill a Mobile Telecom Technician in the Bureau of Information Technology Services (BITS). DHS is located at 201 E. Washington Ave in the heart of downtown Madison, near the State Capitol, the Madison Metro route and the Capital City bike path. This is a hybrid position that offers the option to work remotely up to 2 days per week with the other 3 days in the Madison office. This schedule may vary based on training or operational need. As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary The Department of Health Services is seeking an individual to lead the daily management of our telecommunications efforts, with a primary focus on mobile device services. As the Mobile Telecom Technician, you will be responsible for the end-to-end lifecycle of the department's mobile fleet, including the onboarding and offboarding of equipment, initial device deployment, and user setup. You will manage ongoing inventory through VMware Workspace ONE (AirWatch) and track assets via Cherwell or Ivanti Neurons databases. Additionally, you will maintain comprehensive records of employee phone assignments and proactively develop communication plans for mobile service upgrades and scheduled system changes to ensure all staff remain fully equipped and connected. In addition to mobile management, you will provide essential hands-on technical support to solve problems and implement service updates across Department facilities. This role requires a high degree of collaboration, as you will coordinate closely with various internal teams to ensure seamless connectivity for all staff. We are looking for a candidate who is deeply committed to exceptional customer service and maintains a positive, solution-oriented attitude while managing the critical mobile infrastructure of the department. Furthermore, this position provides vital technical assistance for our traveling conferences, including the setup and support of streaming and video services to ensure successful off-site events. Salary Information The starting pay is between $36.00-$41.00 per hour ($74,800-$85,200 per year) depending on experience and qualifications, plus excellent benefits. A 12-month probationary period is required. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction This position is classified as an Information Systems Network Services Senior and is in pay schedule and range 07-34. Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled. DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer. Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

Qualifications

Minimally qualified applicants will have all of the following:

• Life-cycle management experience with hardware and software of telecom/mobile devices including documentation using an inventory management tool such as Cherwell or Ivanti Neurons.
• Experience using SMARSH, the mobile device record archiving softwa

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