Experienced Customer Value Manager (German-speaking) – Digital Adoption Platform
At arenaflex, we're revolutionizing the way organizations unlock the full potential of their technology investments. As a leading Digital Adoption Platform, we empower enterprises to understand and improve the value of their software applications. Our mission is to deliver employees and customers a more engaging, rewarding, and productive software experience. We're now seeking an experienced Customer Value Manager (German-speaking) to join our team and help drive the success of our strategic accounts.
Your Mission
As a Customer Value Manager at arenaflex, you'll play a critical role in driving the adoption and utilization of our Digital Adoption Platform. Your mission will be to consult with strategic accounts, develop and execute strategies to maximize the value of our platform, and collaborate with internal stakeholders to drive engagement and growth. Your key responsibilities will include:
- Consulting with strategic accounts to develop and execute digital transformation plans, including goal-setting, tactical moves, and continuous measurement to prove value and develop our customer portfolio.
- Leading the execution against defined strategies and coordinating additional resources and stakeholders as required.
- Creating adoption momentum to maximize the utilization of arenaflex's Digital Adoption Platform by identifying additional use cases and growth opportunities.
- Acting as the customer's advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
- Collaborating with internal interfaces such as Solution Experts, Sales, Product Managers, and Marketing to drive customer success.
- Driving regular risk & opportunity assessments for your portfolio and forecasting accordingly to make data-driven decisions.
Your Profile
We're looking for an experienced professional with a strong background in consulting, customer success management, or technical account management in the SaaS industry. Your profile should include:
- A strong background in a customer-facing role, building long-lasting relationships.
- Innovative problem-solving skills with the ability to advise the customer on innovative concepts and strategic adoption goals.
- Affinity for technology, data-driven work, and digital transformation combined with a strong business acumen.
- Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
- Very good written and personal communication skills in German and English.
What's in for you
At arenaflex, we offer a unique work environment that's designed to foster innovation, collaboration, and growth. As a Customer Value Manager, you'll have the opportunity to:
- Take ownership of your projects and initiatives, driving meaningful results and shaping your role.
- Balance remote work with in-person collaboration in our award-winning Munich office, designed for teamwork, events, and socializing.
- Work with AI-driven solutions and use the newest technology to be impactful in your role.
- Join an international team of over 20 nationalities who collaborate, support each other, and celebrate wins together.
- Enjoy a range of benefits, including health and wellness programs, team events, and unique perks that support your personal and professional growth.
Additional Information
If you're passionate about digital transformation, customer success, and innovation, we'd love to hear from you! As a Customer Value Manager at arenaflex, you'll have the opportunity to make a real impact on our customers' success and growth. Don't miss out on this exciting opportunity to join our team and shape the future of digital adoption. Apply now to become a part of our dynamic team and help us unlock the full potential of our customers' technology investments. [Apply to this job](https://empllo.com/jobs/view/arenaflex-customer-value-manager-german-speaking-2435777) Apply for this job