Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're dedicated to delivering exceptional customer experiences and streamlining our operations to meet the evolving needs of our customers. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic and growing organization. This part-time role offers the perfect opportunity for a motivated and detail-oriented individual to contribute to the success of our spare parts sales order management and logistics operations.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the market. As a part of our team, you'll be working in a fast-paced and collaborative environment that encourages growth, learning, and innovation.
Key Responsibilities
As an Order Processing Specialist, you'll play a critical role in handling customer inquiries, processing orders, and managing logistics operations. Your responsibilities will include:
- Interacting with customers, company sales and/or service representatives to handle pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To succeed in this role, you'll need to possess the following skills, knowledge, and expertise:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as:
+ E-mail + Microsoft Word + Excel + PowerPoint
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- 401(k) plan with matching contributions
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our team members enjoy a dynamic and supportive work culture that encourages open communication, creativity, and continuous learning. As a part-time employee, you'll have the flexibility to balance your work and personal life while contributing to the success of our organization.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're dedicated to helping our employees grow and develop their skills and expertise. As a part-time Order Processing Specialist, you'll have opportunities to:
- Develop your customer service and communication skills
- Enhance your knowledge of logistics and order processing operations
- Collaborate with cross-functional teams to drive business results
- Participate in training and development programs to enhance your skills and expertise
- Pursue career advancement opportunities within the organization
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job