Experienced Healthcare Customer Service Expert - Phone Intake Representative

At arenaflex, we are dedicated to providing exceptional home healthcare services to our patients, and we are seeking a highly skilled and compassionate Healthcare Customer Service Expert to join our team. As a key member of our remote call center, you will be the first point of contact for patients and healthcare providers, providing top-notch support and guidance to ensure seamless care delivery.

About arenaflex

arenaflex is a leading provider of home healthcare services, committed to delivering high-quality care to patients in need. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.

Job Summary

As a Healthcare Customer Service Expert, you will be responsible for handling high-volume phone calls from patients, healthcare providers, and referral sources. You will collect clinical and demographic information, enter it into our CareCentrix portal, and provide exceptional customer service to ensure a positive experience for our patients and partners. This is a remote, full-time position with a competitive hourly rate, monthly bonus incentive opportunity, and a comprehensive benefits package.

Responsibilities

* Handle 60-65 incoming calls per day from patients, healthcare providers, and referral sources

• Collect clinical and demographic information and enter it into our CareCentrix portal
• Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
• Meet/exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with internal teams to ensure seamless care delivery and patient satisfaction
• Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
• Participate in ongoing training and development to enhance skills and knowledge

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting pay for external hires: $17.50/hour + Monthly Incentive Bonus Opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Work Environment and Culture

* Remote, full-time position with a competitive hourly rate and comprehensive benefits package

• Collaborative and supportive team environment
• Ongoing training and development opportunities to enhance skills and knowledge
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Application Process

arenaflex accepts applications on an ongoing basis until a candidate is identified. Please visit our website to submit your application and join our team. Apply Job! Apply for this job