Experienced Full Stack Customer Support Specialist – Remote Opportunity at arenaflex
Job Summary:
Are you a customer-centric individual with a passion for innovation and a drive to continuously improve? Do you thrive in a dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Support Specialist to join our team of dedicated professionals who are committed to delivering exceptional customer experiences. As a key member of our support team, you will play a vital role in helping our clients succeed by providing top-notch support and guidance.
About arenaflex:
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced digital landscape. Our mission is to revolutionize the way businesses operate by providing cutting-edge technology and exceptional customer support. We believe that our customers are at the heart of everything we do, and we're committed to delivering experiences that exceed their expectations.
Job Responsibilities:
As a Full Stack Customer Support Specialist at arenaflex, you will be responsible for:
- Collaborating with clients to resolve how-to questions and investigate issues related to our platform
- Providing a "human-first" experience through voice and written communications across various channels, including chat, email, phone, and our platform
- Developing expertise in arenaflex products, both from a technical and client-use case perspective
- Identifying opportunities to help clients maximize their value from our platform, exploring new ways to work more efficiently, and delighting clients
- Working with leadership to drive organizational efficiencies, sharing insights and feedback to help the team work smarter and drive higher client value
- Partnering with peer colleagues (Sales, Onboarding, Record Management, Maintenance, etc.) to increase client engagement and contribute to long-term client retention, working as one team
Key Performance Indicators:
* Ticket Goal + Case Volume
- Consumer satisfaction + Quality of Client Communications
Requirements:
* 2 years of experience providing Software as-a-Service (SaaS) customer support to organizations with models where you've impacted clients to improve outcomes
- Proven background in supporting various online software or SaaS products or potentially IT experience
- Experience in building best practices focused on help quality and efficiencies, possibly from having held roles as an Informed authority (SME), Mentor, or Leader
- Ability to adapt to working independently and through uncertainty while contributing to a high-performing team
- Multiple instances of focusing on highest impact/ value work among competing needs or requests
- Familiarity with fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript)
- Knowledge of exploring and working with multiple support networks (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio, etc.)
What We Offer:
* 401k Retirement plan
- Excellent clinical, dental, vision, and parental leave benefits
- Open and transparent culture
- Fantastic opportunities for career growth and progression
- An on-site gym at our HQ with local professional mentors
- Every other week free lunch nearby in the office, monthly arenaflex credit if you're remote
- Unlimited PTO (Due to the nature of this work, collaboration with your manager and colleagues will be essential to ensure the proper client inclusion is established)
- Loads of Loot!
How to Apply:
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to revolutionizing the way businesses operate. Apply Job! Apply for this job