Experienced Customer Service Representatives for Streaming Services - Remote Opportunity
At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global leader in digital transformation, we're seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our esteemed clients, a global giant in the streaming media and entertainment industry. If you're passionate about building rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future.
Are You the Perfect Fit?
Are you the go-to person among your friends and family for help with mobile devices and streaming technology? Do you have a knack for technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone's day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms? If so, we want to hear from you!
Join Our Team
This role is for you if you enjoy connecting with and assisting others; you're energized by the opportunity to turn someone's day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment. As a member of our team, you'll have the opportunity to:
- Provide exceptional customer service to customers of a leading streaming media and entertainment company
- Resolve technical issues and concerns in a timely and professional manner
- Collaborate with a dynamic team to achieve customer satisfaction and retention goals
- Participate in ongoing training and development to stay up-to-date on the latest technology and software
- Enjoy a competitive hourly rate, paid training, and a comprehensive benefits package
What We Offer
* An attractive hourly rate of $15.25
- Paid training, generous PTO, and 401k
- Monthly recognition and incentive programs
- Medical, dental, and vision benefits, EAP, health and wellness programs, and more
- A strong promote-from-within policy that rewards you for your talent and dedication - 80% of our frontline leaders have been promoted from within
- High school diploma or equivalent
- Ability to type 35+ words per minute
- Minimum of one year of customer service experience
- Strong written communication skills
About Us
arenaflex, recently recognized as a Great Place to Work in the US, is a digital transformation company that makes digital processes feel more human for the customers we serve. We've been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
Why Join arenaflex?
* We're a company that values our employees and provides opportunities for growth and development
- We're a dynamic and fast-paced environment that's always looking for innovative solutions
- We're a company that's committed to making a positive impact on our customers and the communities we serve
- We're a company that offers a comprehensive benefits package and competitive compensation
Important Note
This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Ready to Join Our Team?
If you're passionate about delivering exceptional customer service and are looking for a dynamic and fast-paced environment, apply now to join our team as a Customer Service Representative for Streaming Services. Apply for this job