Experienced Customer Account Support Specialist – Remote Collections Professional
At arenaflex, we're not just a company – we're a family of hardworking individuals who share a passion for delivering exceptional customer experiences. With a rich history and a presence in over 65 locations across the Southeast, arenaflex is one of the fastest-growing auto leasing and finance companies in the United States. Our commitment to innovation, inclusion, and integrity has created a diverse and inclusive environment where everyone has the opportunity to advance their career and grow with us.
Our Story
arenaflex is more than just a company – we're a community of individuals who are driven by a shared purpose. We believe in empowering our team members to tell our story and make a meaningful impact on the lives of our customers. With a strong focus on customer satisfaction, we're always looking for talented professionals who share our values and are passionate about delivering exceptional results.
Our Core Values
At arenaflex, we're committed to our culture, which defines how we conduct our business. Our core values are the foundation of our success, and we're proud to uphold them in everything we do:
- Integrity: We operate with honesty, transparency, and accountability in all our interactions.
- Innovation: We're always looking for new and better ways to serve our customers and stay ahead of the curve.
- Inclusion: We celebrate diversity and create an environment where everyone feels valued and empowered to succeed.
- Service: We're dedicated to delivering exceptional customer experiences that exceed expectations.
- Success: We're driven by a passion for excellence and a commitment to achieving our goals.
Join Our Team
We're currently seeking experienced Customer Account Support Specialists to join our team of collections professionals. As a remote collections representative, you'll play a critical role in servicing our large and growing portfolio. If you're an ambitious, results-oriented individual with a natural gift for talking to people, we invite you to join our team and take your career to the next level.
Responsibilities
As a Customer Account Support Specialist, you'll be responsible for:
- Contacting customers to determine the reason for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching any discrepancies.
- Completing phone calls to meet required performance standards and metrics.
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
- Using computerized systems for tracking, information gathering, and/or troubleshooting.
- Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
- Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
- Adhering to all state and federal laws in the handling of accounts.
Qualifications
To succeed in this role, you'll need:
- Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
While a high school diploma or equivalent is required, we encourage candidates with an Associate's degree or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred, but not necessary.
What We Offer
As a Customer Account Support Specialist at arenaflex, you'll enjoy:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- Flexible remote work arrangements.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Don't miss this opportunity to join our team and take your career to new heights. Apply today and become a part of the arenaflex family! Apply for this job