Experienced Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support, while enjoying the flexibility of working from the comfort of their own homes.
Why Join arenaflex's Remote Customer Service Team?
As a member of our remote customer service team, you'll have the opportunity to contribute to arenaflex's renowned customer service while enjoying the flexibility of remote work. Our team is dedicated to providing exceptional service to our customers, and we're looking for talented individuals who share our passion for delivering outstanding customer experiences.
About the Role
This role is a member of the Payments and Digital Strategy crew in the arenaflex Credit Union. The position is accountable for everyday features related to checking processing, object processing, direct bills, and budget transfers at arenaflex Credit Union.
Key Responsibilities:
* Complete statistics access and balancing features
- Coordinate go-back objects with contributors, doors vendors, the Federal Reserve Bank, and different institutions
- Assist different departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
- Work member cases/sports assigned
- Follow and preserve guidelines and approaches to make certain strict compliance with NACHA regulations and guidelines and Federal Banking legal guidelines
- Process mortgage bills, multi-account, and member deposits, credit score card bills, and different exams, consisting of IRA, financial ruin, and payoff exams
- Review, examine, and approve Remote Deposit, Mobile, ATM, and different imaged-enabled products
- Log, study, and make important GL, account changes, and/or returns
- Process Stop Pays and Check Batching
- Complete everyday balancing and department closing
- Obtain facts from contributors for the well-timed and correct processing of worldwide and home budget switch requests
- Research and affirm incoming and outgoing budget switch facts
- Communicate with the seller to technique budget transfers
- Understand and be acquainted with outgoing and incoming budget switch legal guidelines
- Deposit takes a look at returns, studies member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers
- Complete everyday processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees
Essential Qualifications:
* High college degree or GED
- Intermediate Excel and Word experience
Preferred Qualifications:
* Previous customer/member carrier experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires
Skills, Licenses & Certifications:
* Skilled in Microsoft Office software program (e.g., Word, Excel, Access, PowerPoint) won thru both work experience with the software program or schooling and hands-on use of the software program
- Ability to work prolonged hours in aid of enterprise needs
- Ability to workout extremely good customer support competencies
- Ability to carry out in a quick paced environment, cope with a couple of responsibilities, and characteristic as an fundamental a part of a crew
- Ability to carry out mathematical calculations and examine statistics
- Ability to efficaciously prioritize work and meet time limits below excessive quantity pressure
- Ability to cross-teach and carry out any position assigned inside department
- Ability to have interaction professionally with all personnel and contributors
- Ability to work independently and with minimum supervision
- Ability to self-inspire with robust employer competencies and capability for interest to detail
- Ability to efficaciously prioritize work and meet time limits
- Ability to preserve excellent overall performance and attendance
- Must bypass relevant arenaflex and Credit Union pre-rent compliance exams
What We Offer:
* Competitive compensation package
- Comprehensive benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Join arenaflex's Remote Customer Service Team Today!
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support. We're looking for talented individuals who share our passion for delivering outstanding customer experiences. Apply now to join our team and take the first step towards a rewarding career with arenaflex! Apply for this job