Experienced Customer Experience Representative - Mom & Baby
Are you a compassionate customer service professional with a passion for delivering exceptional experiences to new and expectant mothers? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, aren'taflex is looking for a talented Customer Experience Representative to join our Mom & Baby team!
About arenaflex
arenaflex is a leading provider of home health products and equipment, dedicated to revolutionizing the industry by prioritizing our customers, community, and coworkers. With a strong commitment to innovation and customer satisfaction, we're taking the industry by storm and creating a better way of doing business. Our team is passionate about making a positive impact on people's lives, and we're seeking like-minded individuals to join our mission.
The Opportunity
As a Customer Experience Representative on our Mom & Baby team, you'll play a vital role in delivering exceptional customer service to expecting mothers, MD offices, and insurance providers. You'll work closely with our team to provide breast pumps, maternity compression, and lactation support services, ensuring that our customers receive the best possible experience. With a focus on customer satisfaction, phone metrics, gross profit, and closing percentage, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Your Primary Responsibilities
As a Customer Experience Representative, you'll be responsible for:
- Working with customers who have requested mom and baby items through insurance, overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs, presenting arenaflex's services, and handling inbound calls/emails from patients to convert them to potential sales
- Contacting patients through outbound phone calls and emails, investigating and troubleshooting customer service issues, and communicating with customers to provide equipment/sizing troubleshooting
- Promptly following up on services promised/rendered, entering new customer demographics and updating changes to existing accounts, and documenting processing, including verification of insurance
- Maintaining HIPAA/patient confidentiality and adhering to all relevant laws, regulations, and policies
Skills for Success
To excel in this role, you'll need:
- Excellent customer service skills, with the ability to handle high call volumes and work individually and as part of a dynamic team
- Self-motivation, high energy, and an engaging level of enthusiasm, with exceptional verbal, written, listening, and presentation communication skills
- Self-discipline, with excellent critical thinking and organizational skills, and the ability to multi-task and research
- A proven work history illustrating stability, reliability, and strong work ethics, with sensitivity to patient care issues and a commitment to maintaining HIPAA confidentiality
Required Qualifications
* High school diploma or equivalent, with some college preferred
- Microsoft Office computer skills
- 1+ years of customer service experience required
What arenaflex Offers
* Competitive pay, starting at $18 an hour
- Comprehensive health plans with FSA or HSA options, dental, and vision insurance
- Optional life insurance, 401K with company match, and 12 weeks of parental leave for birthing parents/4 weeks leave for non-birthing parents
- Additional parental benefits, including fertility stipends, free diapers, and breast pumps
- Paid holidays, PTO accrual from day one, employee assistance programs, and more!
About Our Culture
At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including:
- Family Forward Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
Join Our Team
If you're looking for an opportunity to make an impact and be part of an organization with unlimited growth potential, we want to hear from you! arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.
Apply Now
Ready to take the next step in your career? Apply now to join our team as a Customer Experience Representative - Mom & Baby! Apply for this job