Experienced External Support Engineer – Content Tools and Workflow Expert

At arenaflex, we're on a mission to revolutionize the way we create and deliver content to our users. As an External Support Engineer, you'll play a critical role in bridging the gap between our content creation teams and the tools engineering team. You'll be the first point of contact for content teams when they encounter issues with our tools, and you'll work closely with the tools team to resolve these issues quickly and efficiently.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, known for our cutting-edge content creation tools and platforms. We're a remote-friendly company that values flexibility, collaboration, and continuous learning. Our team is passionate about creating exceptional user experiences, and we're committed to fostering a culture of innovation, creativity, and inclusivity.

Key Responsibilities

As an External Support Engineer, you'll be responsible for:

• Providing technical support to content/external teams in regards to use of content tools
• Creating reference materials and providing training to get external teams up to speed with the toolset
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
• Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams
• Partnering with other engineers to develop tools and processes that improve efficiency and quality
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplifying reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

To succeed in this role, you'll need:

• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience with Jira, Confluence, or other defect tracking software
• Familiarity with Unity 3D game and tool development
• Experience with iOS and Android mobile development
• Strong problem-solving skills and ability to think critically

Education and Experience

We're looking for candidates with:

• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote employee, you'll have the flexibility to work from anywhere, but you'll need to be available during our core hours to collaborate with the team.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to competitive compensation, we offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're passionate about creating exceptional user experiences and want to join a team of innovators, apply now! Please submit your resume, cover letter, and any relevant work samples or projects. We can't wait to hear from you! Apply Now! Apply for this job