[Hiring] Community Care Coordinator @Open Arms & FCS
Role Description Open Arms Solutions is looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers on Saturdays and Sundays in a remote capacity. Hours: Saturday & Sunday, 8 a.m. to 4 p.m. The Weekend Remote Care Coordinator is a key member of the Open Arms team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers.
- Serve as the primary weekend liaison with community partners (Activities Directors, Executive Directors, Resident Committees, and Sales/Marketing teams) via phone, email, and virtual channels.
- Collaborate with non‑competing senior care providers (PT/OT, hospice, and home health partners) to support coordinated weekend care and handoffs.
- Conduct remote, in‑depth consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs.
- Guide clients and families through the intake and registration process (virtually or by phone), including care planning and budgeting for ongoing in‑home services.
- Manage a weekend caseload as the main point of contact, monitoring active clients, addressing issues in real time, and ensuring a seamless, high‑quality experience.
- Coordinate emergency coverage when scheduled caregivers are unable to work weekend shifts, partnering closely with scheduling and on‑call leadership.
- Support weekend hiring and staffing decisions by providing input on caregiver performance, reliability, and fit, and reinforcing service standards with weekend staff.
- Match weekend and on‑call caregivers to clients based on skill set, experience, personality, and lifestyle preferences to promote continuity and strong relationships.
- Conduct regular virtual quality assurance check‑ins with clients and families over the weekend to confirm care plans are being followed and satisfaction remains high.
- Anticipate evolving client and family needs that surface over the weekend and offer proactive solutions and recommendations, handing off clearly to weekday teams.
- Act as a dedicated weekend liaison between clients, families, customer service, and scheduling teams to promote clear communication and rapid issue resolution.
- Maintain accurate, thorough, and confidential records for both clients and caregivers, updating weekend activity and escalations for weekday follow‑up.
- Work scheduled Saturday and Sunday remote shifts to support urgent needs and demonstrate a commitment to 24/7 client well‑being.
- Provide feedback to leadership on weekend trends, gaps, and opportunities to continuously improve service offerings and weekend operations.
- Participate as a weekend “super user” of cloud‑based business systems, supporting process improvements and ensuring weekend workflows are correctly followed.
Qualifications
- 3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
- Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.
- Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
- Knowledge of ADLs and IADLs for senior care clients.
- Experience working in a private duty/home care service company.
- Exceptional organizational skills and attention to detail.
- Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
- Proficiency in WellSky or other care management software and Microsoft Office 365.
Benefits
- Supportive and collaborative environment where your contributions are recognized.
- Competitive hourly wage.
- Opportunity to make a meaningful impact every day.
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