Treasury Management- Technical Support Specialist
Overview
This is a remote role that may only be hired in North Carolina or South Carolina. Must be willing to work 9am-6pm EST. The Treasury Management - Technical Support Specialist supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates work-flow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists.
Responsibilities
Serve as a subject matter resource for Integrated Payables products and payment workflows. Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions. Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. Assist with client onboarding, testing, validation, and training for Integrated Payables implementations. Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues. Document client interactions, issues, and resolutions within case management and knowledge systems. Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies. Identify recurring issues and recommend process improvements to enhance efficiency and client experience. Support product enhancements, system upgrades, and user acceptance testing as needed.
Qualifications
Bachelor's Degree and experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service
Preferred Qualifications
Associate’s or Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience. 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred. Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Knowledge, Skills, and Abilities Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions. Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs). Strong analytical and problem-solving skills with high attention to detail. Ability to explain complex payment processes clearly to clients and internal stakeholders. Excellent written and verbal communication skills. Ability to manage multiple priorities in a deadline-driven environment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Apply To This Job