Experienced Customer Service Representative – TRICARE Program Support (Remote Position)

At arenaflex, we're committed to delivering exceptional customer service to our beneficiaries, end-users, and clients. As a Customer Service Representative on our TRICARE program support team, you'll play a vital role in providing empathetic and efficient assistance to those who rely on our services. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of business services to governments, helping them operate health and human services programs with excellence. Our health services segment offers outsourced program management and administrative services, ensuring that our clients receive the highest level of care and support. With a team of dedicated professionals, we strive to make a positive impact on the lives of those we serve.

Job Summary

We're seeking an experienced Customer Service Representative to join our TRICARE program support team. As a key member of our team, you'll provide exceptional customer service to beneficiaries, family members, military personnel, and medical providers. Your primary responsibilities will include answering routine and complex inquiries, updating beneficiary demographics, performing enrollments, and resolving claims-related issues. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to beneficiaries, family members, military personnel, and medical providers via multiple channels, including telephone, email, web chat, and written letters.

• Answer routine and complex inquiries, resolving issues in a timely and efficient manner.
• Update beneficiary demographics in the government system, ensuring accuracy and completeness.
• Perform enrollments into the TRICARE program, ensuring that beneficiaries receive the necessary support and resources.
• Resolve claims-related issues, working closely with medical providers and other stakeholders to ensure timely and accurate resolution.
• Use computerized systems to track, gather information, and troubleshoot issues.
• Provide feedback and input on call trends, processes, procedures, and training to improve service delivery.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Essential Qualifications

* High school diploma or equivalent required; Bachelor's degree or equivalent government or private-sector work experience preferred.

• Proficient with computer, including Microsoft Office Suite, internet, and multi-tasking between multiple screens and programs.
• Ability to pass a skills assessment.
• Ability to obtain US Security Clearance.
• Must be a US Citizen.

Preferred Qualifications

* Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment.

• Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment.
• Experience with healthcare insurance plans and billing.
• Experience with military health programs.
• Experience working remotely as part of a team, including using Microsoft Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools.
• Ability to speak Spanish, highly desirable.

Skills and Competencies

* Excellent written and oral communication skills.

• Strong interpersonal skills with the ability to build relationships.
• Proactive, self-starter with the ability to work well in a team environment.
• Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking.
• Ability to work in a systematic, methodical, and orderly way to maintain quality work and high productivity.

Remote Work Requirements

* HIPAA-compliant workspace: Private and secure workspace away from others, noise, and distractions.

• Reliable high-speed internet: Ethernet/hard-wired connection (no WiFi or hotspots).
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and program management.
• Work with a talented team of professionals who are passionate about delivering exceptional service.
• Participate in ongoing training and development programs to improve your skills and performance.
• Take on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. As a Customer Service Representative, you'll work in a fast-paced and collaborative team environment, with opportunities to:

• Work from home or remotely, with flexible scheduling options.
• Participate in team-building activities and social events.
• Enjoy a comprehensive benefits package, including health insurance, paid time off, and retirement savings.
• Take advantage of ongoing training and development opportunities to improve your skills and performance.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly base pay: $18.75 (minimum) to $18.75 (maximum).
• Comprehensive benefits package, including health insurance, paid time off, and retirement savings.
• Opportunities for career growth and advancement.
• Flexible scheduling options and remote work arrangements.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity, inclusion, and employee well-being. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

Pay Transparency

arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job