Experienced Customer Support Representative – Remote Health Team at arenaflex

Join arenaflex, a pioneering health and wellness company, as we revolutionize the way people understand and take control of their health. Our innovative DEXA scans provide a comprehensive whole-body health snapshot, empowering individuals to make informed decisions about their well-being. As a seasoned Customer Support Representative on our Remote Health Team, you will play a vital role in delivering exceptional customer experiences and helping our clients achieve their health goals.

About arenaflex

arenaflex is a forward-thinking company that is passionate about making a positive impact on people's lives. Our mission is to empower individuals to take control of their health and wellness through cutting-edge technology and personalized support. With a strong focus on customer experience, we strive to create a seamless and enjoyable journey for our clients. Our Remote Health Team is at the forefront of this mission, providing top-notch support and guidance to our clients every step of the way.

Key Responsibilities

As a Customer Support Representative on our Remote Health Team, you will be responsible for:

• Handling daily phone, chat, and email customer service requests originating from customers and teammates
• Communicating promptly and effectively to resolve client inquiries and concerns
• Answering basic client questions about nutrition, health, fitness, and the DEXA technology
• Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
• Collaborating with the team to identify and implement process improvements to enhance the customer experience
• Participating in ongoing training and professional development to stay up-to-date on the latest industry trends and best practices

Requirements

* This is a 5-day a week fully remote position with a flexible schedule

• Scheduled hours:

+ Sunday and Thursday: 7:00 AM - 3:30 PM CST + Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST + First two weeks of training: Monday - Friday + Sundays are mandatory + Wednesdays and Saturdays off + Schedule is subject to change to accommodate business needs (ample notice provided)

• Previous, extensive Customer Service experience required
• Passion for health and wellness is a must!

Compensation and Benefits

* Expected first-year compensation at over $22/hour or $45,760 annually, including monthly bonuses

• Starting base rate: $20/hour
• Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
• All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
• Hourly and bonus compensation are expected to grow as the company grows
• All base wages are adjusted for inflation and cost of living changes
• Benefits include:

+ Sick leave + Paid time off + Health, dental, and vision insurance + 401k + Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support + Employee assistance program + Regular virtual social events

Why Join arenaflex?

* Be part of a dynamic and innovative company that is making a positive impact on people's lives

• Work with a talented and passionate team that is dedicated to delivering exceptional customer experiences
• Enjoy a flexible and remote work schedule that allows for work-life balance
• Participate in ongoing training and professional development to stay up-to-date on the latest industry trends and best practices
• Be eligible for stock option grants and bonuses based on performance
• Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, 401k, and more

How to Apply

If you are a seasoned Customer Support Representative with a passion for health and wellness, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for our Remote Health Team. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply Now! Apply for this job