Experienced Customer Success Consultant (Remote) – Business-to-Business Solutions Expert

At arenaflex, we're passionate about empowering businesses of all sizes to succeed through innovative products and services. As a Customer Success Consultant, you'll play a vital role in ensuring our customers receive exceptional support, enabling them to focus on their core business goals. If you're a results-driven professional with a passion for delivering outstanding customer experiences, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading business-to-business solutions provider, dedicated to understanding the unique needs of our customers and delivering tailored products and services to meet those needs. Our world-class sales and sales support teams work closely with businesses of all sizes to offer a wide range of solutions, from business essentials to technology products. We're committed to investing in our people, technology, and processes to ensure we're always delivering the best possible experience for our customers.

What You'll Be Doing

As a Customer Success Consultant, you'll be responsible for resolving customer inquiries related to service and non-selling issues, ensuring successful resolution and a positive customer experience. Your primary objectives will be to:

• Resolve customer inquiries in a timely and professional manner, enabling Account Managers and Executives to focus on selling and growing their business.
• On-board new customers in partnership with Account Managers to ensure a smooth onboarding process for commercial contract accounts and new program implementations.
• Determine the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
• Assist in facilitating installations, relevant communications with updates to customers and account managers/executives.
• Record and report on issues resolved, tracking all activity handled in Salesforce for each account and submitting reports to your manager.
• Educate end-users on leveraging self-service options and/or customer service when feasible.
• Implement or facilitate improvements to procedures, services, or products, as well as develop new ideas, methods, techniques, services, and products.

What You Bring to the Table

To succeed in this role, you'll need to possess:

• Strong business acumen, with the ability to interface with customers at Manager, Director, or VP levels.
• Excellent communication and problem-solving skills, with the ability to manage a demanding and unpredictable workload with efficiency and poise.
• Strong knowledge of business essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
• The ability to function independently with minimal daily supervision.

What's Needed – Basic Qualifications

To be considered for this role, you'll need:

• A High School Diploma or GED.
• 2+ years of business experience.
• 6+ months of experience using Microsoft Office.

What's Needed – Preferred Qualifications

While a Bachelor's degree is not required, it is preferred.

What We Offer

At arenaflex, we're committed to creating an inclusive culture that values the diversity of our people, products, and services. We offer a range of benefits and perks, including:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Why Join arenaflex?

As a Customer Success Consultant at arenaflex, you'll have the opportunity to:

• Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences.
• Develop your skills and expertise in a fast-paced, ever-changing business environment.
• Contribute to the growth and success of our customers, and in turn, our business.
• Enjoy a range of benefits and perks that support your physical and mental well-being.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering outstanding customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job