Experienced Customer Support Representative – Remote Health Team at arenaflex
Join arenaflex, a pioneering health and wellness company, as we revolutionize the way people understand and manage their health. Our comprehensive whole-body health snapshot, powered by the BodySpec DEXA scan, empowers individuals to take control of their well-being and achieve their health goals. As a seasoned Customer Support Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring our clients receive the support they need to succeed on their health journey.
About arenaflex
arenaflex is a dynamic and innovative company that is changing the face of health and wellness. Our mission is to empower individuals to take charge of their health, and our comprehensive DEXA scan technology provides a unique and fascinating glimpse into what's happening under the skin. By joining our Remote Health Team, you will be part of a passionate and dedicated team that is committed to delivering exceptional customer experiences and making a meaningful impact on people's lives.
Key Responsibilities
As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences, ensuring our clients receive the support they need to succeed on their health journey. Your key responsibilities will include:
- Handling daily phone, chat, and email customer service requests originating from customers and teammates
- Communicating promptly and effectively to resolve client inquiries and concerns
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborating with the Remote Health Team to resolve complex client issues and provide exceptional customer experiences
Requirements
To be successful in this role, you will need:
- Previous, extensive Customer Service experience required
- Passion for health and wellness is a must!
- Strong knowledge of CX KPIs and processes
- Familiarity with HubSpot, Salesforce, or similar platform
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Schedule
This is a 5-day a week fully remote position with the following scheduled hours:
- Sunday and Thursday: 7:00 AM - 3:30 PM CST
- Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST
- First two weeks of training will be Monday to Friday
- Sundays are mandatory
- Wednesdays and Saturdays off
- Schedule is subject to change to accommodate business needs (ample notice provided)
Compensation and Benefits
As a valued member of our Remote Health Team, you can expect:
- Expected first-year compensation at over $22/hour or $45,760 annually, including monthly bonuses
- Starting base rate for this role is $22/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows
- All base wages are adjusted for inflation and cost of living changes
Benefits
As a member of our Remote Health Team, you will enjoy a comprehensive benefits package, including:
- Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events
Equal Employment Opportunities
arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to Apply
If you are a seasoned Customer Support Representative with a passion for health and wellness, we encourage you to apply for this exciting opportunity to join our Remote Health Team at arenaflex. Apply for this job