Experienced Customer Logistics and Supply Chain Advisor – Driving Operational Excellence at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences and driving operational excellence in our supply chain and logistics operations. As a key member of our team, the Experienced Customer Logistics and Supply Chain Advisor will play a vital role in ensuring seamless execution of customer requirements during promotional activities, while also identifying trends and solutions to improve our processes.

Job Summary:

We're seeking a highly motivated and experienced professional to join our team as a Customer Logistics and Supply Chain Advisor. In this role, you will be responsible for managing planned and unplanned Sales activities affecting orders and customers, leading cross-functional meetings and process improvement initiatives, and conducting day-to-day customer service activities. If you have a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Manage planned and unplanned Sales activities affecting orders and customers, ensuring seamless execution of customer requirements during promotional activities

• Run SAP queries and use reports to identify trends and solutions, providing insights to improve our supply chain and logistics operations
• Lead cross-functional meetings and process improvement initiatives to drive operational excellence and customer satisfaction
• Conduct day-to-day customer service activities, including managing escalated issues and providing clear and thorough documentation and communication
• Communicate effectively with stakeholders at all levels, including Product Supply System teams, Sales, and our customers
• Collaborate with internal teams to build strong relationships and drive business results
• Identify and implement process improvements to enhance customer satisfaction and operational efficiency
• Develop and maintain knowledge of supply chain, Order Management, and Customer Services processes and systems
• Provide clear and concise reporting and analysis to stakeholders, using tools such as SAP P08, SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables

Requirements:

* High School diploma or GED equivalent

• Availability to work rotating weekends
• Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience preferred
• At least one year in a customer-facing role and one year in a call center
• Three years in a customer-facing role and three years in a call center are preferred
• Strong customer service, problem-solving, issue resolution, and communication skills
• Ability to build collaborative relationships with internal teams and customers
• Knowledge of supply chain, Order Management, and Customer Services processes and systems
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication
• Ability to operate independently with minimal daily supervision
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred

Essential Skills and Competencies:

* Strong analytical and problem-solving skills, with the ability to identify trends and solutions

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and customers
• Ability to work independently with minimal daily supervision, with a sense of urgency and attention to detail
• Strong customer service skills, with the ability to provide clear and thorough documentation and communication
• Knowledge of supply chain, Order Management, and Customer Services processes and systems
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Logistics and Supply Chain Advisor, you'll have opportunities to:

• Develop your skills and knowledge in supply chain and logistics operations
• Collaborate with internal teams to drive business results and improve customer satisfaction
• Participate in process improvement initiatives to enhance operational efficiency and customer satisfaction
• Receive training and development opportunities to enhance your skills and knowledge
• Work with a talented and dedicated team to drive operational excellence and customer satisfaction

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Operational excellence and efficiency
• Continuous learning and development

Compensation, Perks, and Benefits:

We offer a competitive benefits package that starts on day one of employment, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job