Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About arenaflex
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a critical member of our support team, you'll provide Tier I support and customer assistance for our myColorado application, troubleshoot issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and fix issues.
- Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless customer experience.
- Employing Incident Management procedures to enter tickets into our required tracking system, ensuring accurate and timely issue resolution.
- Collaborating with our development team to identify and resolve underlying issues, and providing feedback to improve our application and services.
- Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions
We'll consider the following substitutions for the required education and experience:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from anywhere in Colorado, with a dedicated workspace and the latest technology to support your success. Our team is passionate about collaboration, innovation, and continuous learning, and we're committed to fostering a culture of inclusivity, respect, and open communication.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range of $45,000 - $60,000 per year, depending on experience
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Access to the latest technology and tools
- A dynamic and supportive work environment
How to Apply
If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and provide more information about our team and our work. Thank you for considering arenaflex as your next career destination! Apply for this job