Experienced Customer Experience Data Analytics Specialist – Driving Business Growth through Data-Driven Insights at arenaflex
At arenaflex, we're not just looking for any candidate; we're seeking a highly skilled and motivated Customer Experience Data Analytics Specialist who shares our passion for driving business growth through data-driven insights. If you're a results-driven professional with a passion for data analytics and customer experience, we want to hear from you.
About arenaflex
arenaflex is a leading global consumer goods company that's been making a difference in people's lives for over 150 years. Our iconic brands, such as Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional, are used by millions of people around the world every day. We're committed to innovation, growth, and impact, and we're always looking for talented professionals like you to join our team.
The Role
As a Customer Experience Data Analytics Specialist at arenaflex, you'll play a critical role in helping us deliver better care for billions of people around the world. You'll be responsible for developing and executing customer experience (CX) analytics strategies and products that drive business growth and improve customer satisfaction. You'll work closely with our International Family and Professional Care segment to lead the IFP CX data and analytics efforts, providing deep insights and recommendations that inform business decisions.
Key Responsibilities
* Develop and execute customer experience (CX) analytics strategies and products that drive business growth and improve customer satisfaction
- Partner with IFP Growth and Accountable Business Units (ABUs) CX teams to embed data-driven decision-making in the service of CX
- Deliver proactive and provocative CX insights that can directly translate to business action and performance
- Partner with Digital Technology Solutions and other stakeholders to drive data governance standards
- Improve data literacy/fluency in CX teams to embed data-driven culture
- Develop advanced analytics capabilities against prioritized B2B IME use cases, including pipeline review and churn management
About You
We're looking for a highly skilled and motivated professional who shares our passion for data analytics and customer experience. You'll be a self-driven and highly motivated individual with a passion for doing things differently and taking initiative to make things better. You'll have:
- Proven experience in data analytics within a B2B environment
- Good understanding of Customer Experience datasets and their usage
- Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive
- Expertise with Power BI and other visualization software
- Highly developed collaboration skills with an ability to work and influence across a matrix organization
- Ability to communicate to senior leaders in a concise and persuasive format
- Ability to prioritize opportunities and navigate effectively in a matrix environment
Total Benefits
We offer competitive pay and benefits to our employees, including:
- Comprehensive benefits package, including gym memberships, private medical insurance, dental cover, employee assistance program, cycle to work scheme, critical illness cover, travel insurance, and a market-leading defined contribution pension scheme
- Flexible work schedules and parental leave to support your work-life balance
- Opportunities for career growth and development
- Recognition and rewards for excellence and performance
- A commitment to diversity, equity, and inclusion, with a focus on building a workforce that reflects the experiences of our consumers
To Be Considered
If you're a motivated and results-driven professional with a passion for data analytics and customer experience, we want to hear from you. Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
Employment Requirements
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. This role is available for local candidates already authorized to work in the role's country only. arenaflex will not provide relocation support for this role.
Apply Now
Don't miss this opportunity to join a leading global consumer goods company and make a difference in people's lives. Apply now to become a Customer Experience Data Analytics Specialist at arenaflex. Apply Job! Apply for this job