Virtual Customer Service Associate – Empathetic Representative for arenaflex
At arenaflex, we're dedicated to revolutionizing the way we interact with customers, and we're looking for passionate and empathetic individuals to join our team as Virtual Customer Service Associates. As a key member of our Customer Experience team, you'll play a vital role in delivering exceptional service to our clients, while also making a meaningful impact on the lives of individuals in need.
About arenaflex
Headquartered in Seattle, arenaflex is a leading provider of contact center solutions, with a strong commitment to social responsibility. We believe that everyone deserves access to quality service, regardless of their background or circumstances. That's why we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Our team is comprised of some of the most compassionate and skilled contact center professionals in the nation, and we're eager to welcome you to our family.
Our Mission
At arenaflex, our mission is to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges. We're passionate about creating positive experiences for our members, and we believe that our team members are the key to achieving this goal. Whether you have ample experience in contact centers or are just beginning your journey in this field, we're excited to get to know you better and explore how you can contribute to our mission.
Key Responsibilities
As a Virtual Customer Service Associate, you'll be responsible for:
- Answering incoming phone calls throughout your scheduled shift, assisting customers with healthcare claims and enrollment
- Developing a warm and friendly approach to build rapport with callers
- De-escalating and managing difficult calls with professionalism and level-headedness
- Providing consistent, high-quality customer support, with excellent listening skills, research, and attention to detail
- Navigating multiple applications on one call, with strong navigation skills and the ability to quickly transition from one task to another
- Working with dual monitors, with proficiency in keyboard shortcuts and typing at a minimum of 25 WPM
- Maintaining a private, dedicated, distraction-free quiet workspace, with a US-based internet service provider and a hardwired internet connection
Requirements
To be successful in this role, you'll need:
- 1+ year of call center experience
- A high school diploma or GED
- The ability to reside in the US
- The ability to successfully complete the mandatory paid 4-week training program with 100% attendance
- A strong commitment to providing exceptional customer service, with excellent communication skills and a warm and friendly approach
Equipment and Workspace Requirements
To ensure your success in this role, you'll need to have:
- Two (2) 22" monitors, with a video adaptor
- A US-based internet service provider, with a hardwired internet connection
- A private, dedicated, distraction-free quiet workspace, with a camera (provided during training)
- A US-based internet service provider, with a minimum internet speed of 25MBPS download and 5MBPS upload
Training
Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll attend a 4-week training program, Monday through Friday, from 9:00am to 5:30pm EST. During this time, you'll learn about our products and services, as well as the skills and techniques you need to provide exceptional customer service.
Pay Rate and Benefits
As a Virtual Customer Service Associate, you'll be paid $14.50 per hour, with a biweekly pay schedule via direct deposit. You'll also receive a comprehensive benefits package, including:
- Paid training and orientation
- Paid time off and holidays
- Opportunities for career growth and advancement
- A supportive and inclusive work environment
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact on the lives of individuals in need, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!
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