Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with arenaflex

Are you a customer service enthusiast with a passion for technical support? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a remote Customer Service/Technical Support Representative. As a member of our team, you'll have the opportunity to reimagine your career, develop new skills, and make a real impact on our customers' experiences.

About arenaflex

arenaflex is a forward-thinking global organization that's redefining the customer experience. We're a people-first company that values diversity, equity, and inclusion, and we're committed to creating a culture that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Career Growth and Personal Development

At arenaflex, we believe that our people are our greatest asset. That's why we offer a range of training programs, technologies, and continuing support to help you succeed in your role. Plus, with a strong focus on career growth and development, you'll have the opportunity to advance your career and achieve your goals. In fact, about 80% of our managers and leaders have been promoted from within!

Key Responsibilities

As a remote Customer Service/Technical Support Representative at arenaflex, you'll be responsible for:

• Assisting external users of our technical products or services with basic and routine inquiries
• Troubleshooting technical issues related to hardware, software, networking, and other designated products
• Providing customer experience-focused troubleshooting and de-escalation services
• Following escalation paths to resolve technical issues and making follow-up outbound calls as needed
• Solving unstructured problems that require extensive conceptual thinking skills
• Ensuring that service delivered to our customers meets contractual Key Performance Indicator (KPI) standards
• Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures
• Listening attentively to customer needs and concerns, demonstrating empathy and building rapport with customers

Qualifications

To be successful in this role, you'll need:

• One year of related technical experience (preferably in a customer service or technical support environment)
• A non-Apple, non-chromebook personal desktop or laptop (BYOD)
• Relevant technical expertise related to our program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair)
• A courteous and strong customer service orientation
• Effective communication skills (written and verbal)
• Ability to learn, including strong problem-solving skills
• Dependability and attention to detail
• Multi-tasking skills, including flexibility and adaptability
• Ability to work as a team member and independently with minimal supervision
• Patience in all customer contact situations, maintaining a pleasant and professional tone and manner

What's in It for You?

As a remote Customer Service/Technical Support Representative at arenaflex, you'll enjoy:

• A dynamic, fast-paced work environment with opportunities for growth and development
• Comprehensive training and support to help you succeed in your role
• A range of benefits, including medical, dental, vision, and an employee assistance program (EAP)
• Opportunities to participate in global citizenship, sustainability, and team events that make a difference in your community and beyond
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
• A chance to shine and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• IRise Mentorship programs to help you create a strong foundation for a rewarding career
• Trained wellness partners to support you, as well as wellness training opportunities

How to Apply

If you're ready to reimagine your career and join a dynamic, fast-paced team that's passionate about delivering exceptional customer experiences, apply today! We can't wait to hear from you.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English: [insert link] Spanish: [insert link] To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job