Experienced Full Stack Care Advocate – Customer Experience – Full Time Phone-Based
Are you a passionate and empathetic individual with a knack for connecting people with the resources they need to thrive? Do you have a strong background in customer experience, with a focus on mental health and emotional wellbeing? If so, we want to hear from you! arenaflex is on a mission to transform healthcare by empowering individuals to put emotional health first. We're seeking a talented and dedicated Care Advocate to join our team of passionate professionals who are committed to making a daily difference in the lives of those we serve.
Why Join arenaflex?
At arenaflex, we're not just a healthcare company – we're a community of like-minded individuals who are passionate about improving lives and making a positive impact on the world. We're a next-generation behavioral healthcare company that uses cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. Our innovative care experience is driven by technology, but focused on human connection. We're committed to transforming the lives of millions, and we need your help to make it happen.
What You'll Do
As a Care Advocate, you'll be the first point of contact for individuals who are seeking help and support. You'll proactively reach out to them via phone to offer guidance, resources, and connection to the support they need to thrive. You'll work closely with a collaborative team of people who share your passion for making a difference, and together, you'll improve the lives of millions of people.
Key Responsibilities:
* Proactively reach out to individuals via phone to offer help and support according to program requirements
- Work closely with a collaborative team of people who want to change the world
- Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive
- Utilize various tech tools to enhance your work and make a greater impact
- Facilitate and navigate tough or emotional conversations with empathy and compassion
- Build relationships and trust through conversations
- Meet key performance metrics and goals, while maintaining a high level of customer satisfaction
Who We're Looking For
We're seeking a talented and dedicated individual who is passionate about improving lives and making a positive impact on the world. You'll be a natural communicator with excellent interpersonal skills, particularly over the phone. You'll be a problem-solver with a creative approach to challenges, and a willingness to learn and adapt to new situations. You'll be a team player who is committed to collaboration and open communication.
Essential Qualifications:
* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices
- Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism
- Excellent interpersonal skills, particularly over the phone
- Ability to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
- Ability to build relationships and trust through conversations
- Detail-oriented and committed to getting the job done
- Time management guru with the ability to efficiently move through a to-do list and effectively prioritize and triage competing demands
Preferred Qualifications:
* College graduate or Associate's degree in a customer-related field
- Experience working in a high call volume environment
- Ability to learn and adapt to new technology and tools
- Experience working in a remote environment
- Ability to work in a fast-paced environment with multiple priorities and deadlines
What We Offer
* The opportunity to be a part of a team of passionate and dedicated professionals who are committed to making a daily difference in the lives of those we serve
- An innovative care experience, driven by technology but focused on human connection
- Full-time employee position with a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K
- Opportunity for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, with access to all the tools and resources they need to succeed. We're a collaborative and supportive team that is committed to open communication and mutual respect. We celebrate diversity and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all.
Compensation and Benefits
We offer a competitive salary and benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K. We're committed to providing our team members with the resources they need to succeed, and we're always looking for ways to improve and enhance our benefits package.
How to Apply
If you're a passionate and dedicated individual who is committed to making a daily difference in the lives of those we serve, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to creating a workplace that is welcoming and inclusive for all, and we're proud to be an equal opportunity employer. Apply for this job