Help Desk Engineer

The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break).

You must have:

• 2-3 years experience in a similar role
• Excellent people and communication (both verbal and written) skills
• Can-do attitude with the desire to learn and grow
• Adaptable and approachable behaviour with ability to multi-task
• Ability to work independently and collaboratively in a dynamic team environment
• Time management and organisation skills to effectively manage priorities and deadlines
• Active Directory for user and computer accounts management (e.g. password reset, unlock accounts)
• Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive
• Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets
• Basic understanding of wireless and wired networks
• Knowledge of remote access infrastructures like VPN and two factor authentications from users perspective

Job responsibility:

Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently

• Maintain accurate records of support requests and resolutions in our ticketing system
• Provide end user device support (laptops, desktops, mobile device)
• Escalate incidents and liaise with respective support teams where applicable
• Maintain the fixed asset inventory for all IT assets
• Provide Audio/Video conferencing support
• Perform staff onboarding/ offboarding
• Assistance in IT projects
• Hardware/ Software installation and setup
• Provide guidance and training to staff on IT-related topics
• Adhere to company policies and processes

From time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc.

Education Qualification- Graduate or equivalent professional qualification