Experienced Norwegian Speaking Customer Advisor – Email & Chat Support Specialist
Join arenaflex, a cutting-edge and fast-growing e-commerce company, dedicated to providing top-notch online shopping experiences to customers worldwide. Our strong commitment to quality and customer satisfaction has made us a leader in the industry. As we continue to expand, we are looking for enthusiastic, customer-focused individuals to join our team in Malta.
Position Overview
We are in search of a highly motivated Norwegian Speaking Customer Advisor to offer exceptional customer support via email and chat. This role is hybrid, with 2 days working in the office and 3 days remotely each week. The ideal candidate will have a passion for helping customers, resolving issues, and ensuring a smooth shopping experience. While prior experience in customer support is a plus, it is not required as we provide comprehensive training.
Key Responsibilities
As a Norwegian Speaking Customer Advisor, you will be responsible for:
- Quickly and professionally responding to customer inquiries via email and chat, ensuring timely and accurate resolutions.
- Assisting customers with placing orders, addressing product questions, and troubleshooting issues in a friendly and efficient manner.
- Providing accurate and detailed information to customers about products, services, and company policies, ensuring a seamless shopping experience.
- Handling and resolving customer complaints efficiently and courteously, maintaining a positive and empathetic attitude.
- Collaborating with other departments to address and resolve complex issues, ensuring customer satisfaction and loyalty.
- Maintaining detailed records of customer interactions, transactions, comments, and complaints, using our CRM system.
- Continuously enhancing job knowledge through participation in training sessions and educational opportunities, staying up-to-date with industry trends and best practices.
Qualifications
To succeed in this role, you will need:
- Proficiency in Norwegian and English, both written and spoken, with excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively, with strong problem-solving skills and quick thinking.
- Basic computer skills and familiarity with e-commerce platforms, with a willingness to learn and adapt to new technologies.
- Previous experience in customer support or a related field is beneficial but not required, as we provide comprehensive training.
What We Offer
As a valued member of our team, you can expect:
- Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely, allowing you to maintain a healthy work-life balance.
- Relocation Package: For candidates moving from abroad, we offer flight tickets to Malta and accommodation in Malta to ensure a smooth transition.
- Competitive Salary: We provide a competitive salary package that acknowledges your skills and commitment.
- Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
- Career Growth Opportunities: We invest in our employees, providing numerous opportunities for career progression and professional development.
- Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
- Additional Benefits: Enjoy various other perks such as company events, wellness programs, and discounts on our products.
Why Malta?
Malta offers more than just a place to work; it’s a place to live. Known for its beautiful landscapes, historical landmarks, and rich culture, Malta provides an excellent quality of life. With its warm climate, stunning beaches, and friendly residents, you’ll enjoy a perfect balance of work and leisure.
Work Environment and Culture
At arenaflex, we value diversity, inclusivity, and teamwork. Our office is a vibrant and dynamic space where you can collaborate with colleagues from diverse backgrounds and industries. We prioritize employee well-being, offering flexible working hours, wellness programs, and a range of benefits to support your physical and mental health.
How to Apply
If you are excited about this opportunity and believe you have the skills and determination to excel, we would love to hear from you. Please submit your application, including your resume and a cover letter, through our website. Apply Job!
Equal Opportunities Employer
arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job