Experienced Call Center Representative – Data Entry and Patient Enrollment

At arenaflex, we're committed to making a positive impact on people's lives through better health and wellbeing. As a leading healthcare, pharmacy, and retail organization, we're dedicated to providing an exceptional omnichannel experience to our customers and patients. We're now seeking an experienced Call Center Representative to join our team, working from the comfort of their own home.

Job Summary:

As a Call Center Representative at arenaflex, you'll play a vital role in providing exceptional customer service and support to our patients and clients. You'll be responsible for handling high-volume customer inquiries, performing data entry tasks, and ensuring accurate patient enrollment and medication data management. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Utilize arenaflex's solution information section strategies and rules to process new patient enrollment by entering information into the proper system

• Handle patient medication demands within HIPAA guidelines and enter top-off orders for processing
• Investigate to obtain missing prescription data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related issues
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as necessary
• Settle Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements
• Make phone decisions to guarantors and others to acquire data, gain supersede endorsement, or otherwise settle the Outsider Oddballs
• Provide support to pharmacists, both those in the office and those in other areas, and recognize and convey issues to senior-level staff as necessary
• Acquire a dynamic specialist permit or accreditation within the initial 90 days and maintain a functioning expert permit or certification

Essential Qualifications:

* High school certificate or GED

• Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online)
• Essential web search tools skills to include opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications:

* At least 1 year of pharmacy technician experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
• Halfway to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
• Familiarity with Spanish and English

What We Offer:

* Competitive hourly rate of $25-$35 per hour

• Opportunity to work from the comfort of your own home
• Comprehensive training and support to ensure your success
• Career growth opportunities and learning benefits
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

Why Join arenaflex?

At arenaflex, we're committed to making a positive impact on people's lives through better health and wellbeing. We're a leading healthcare, pharmacy, and retail organization with a long-term legacy of really focusing on communities. We're proud to be a local healthcare objective serving almost 10 million clients every day. Our team is passionate about delivering exceptional customer service and support to our patients and clients, and we're looking for like-minded individuals to join our team.

How to Apply:

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. We can't wait to hear from you! Apply Job! Apply for this job