Experienced Customer Experience Journey Strategist Manager – Driving Business Growth and Loyalty

At arenaflex, we're committed to transforming the way we connect around the world, and we're looking for a growth-oriented professional to join our Customer Experience Team as a Manager Customer Experience Journey Strategist. As a critical driver in our work to enhance great customer experiences, you'll lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications.

What You'll Be Doing

As a Manager Customer Experience Journey Strategist, you'll be responsible for owning a multitude of transactional comms templates to audit for completeness, accuracy, and brand compliance. You'll build connected customer journeys and provide recommendations for improvements to deliver positive results for NPS and drive growth/loyalty priorities for business customers. This role requires close collaboration with the database marketing team, business stakeholders in CX/Product/Digital Ops/Sales and IT to implement plans for journey improvements and enhanced capabilities. Key Responsibilities:

• Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex customers.
• Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team.
• Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience.
• Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events.
• Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts.
• Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy.

Where You'll Be Working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

What We're Looking For

* Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.
• Experience in marketing and/or digital marketing to business customers.
• Experience in executing on marketing communications including Email, SMS, and/or Push Notifications.
• Program delivery and execution experience.

Even better if you have one or more of the following:

• AEM (Adobe Experience Manager) experience.
• Agency experience.
• Digital Marketing/Customer experience certification.
• Working knowledge of Adobe, Marketo, Pega tools.

What We Offer

At arenaflex, we're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.

Compensation and Benefits

The compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're fueled by purpose and powered by persistence, and you're looking for a career that will challenge you and reward you, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss how you can join our team and make a difference at arenaflex. Apply Job! For more such jobs, please click here! Apply for this job