Roadside Assistance Dispatcher Part-Time

Roadside Assistance Dispatcher Part-Time

As a part-time AAA Roadside Assistance Dispatcher, you’ll provide critical support to members by coordinating drivers across multiple states in a fast-paced, 24/7 environment. Using advanced technology and comprehensive training, you’ll help ensure safety, peace of mind, and deliver legendary service. 

• Starting Pay: $19.85/hour

• Schedule: Part-time afternoon/evening shifts, including weekends & some holidays

• Start Date: May 18, 2026

• Training: Paid, onsite training located at 68 Marginal Way, Portland, ME

• Remote Work: Opportunity to transition to work-from-home after an introductory period, subject to eligibility requirements and business needs

• Career Path: Advancement and internal growth opportunities encouraged

What You Will Do:

• Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide.

• Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help.

• Assess member needs, prioritize safety, and accurately document information in real time.

• Communicate professionally and compassionately, maintaining composure during high‑priority situations.

• Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service.

• Monitor active service requests, keeping both providers and members informed of status updates.

• Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need

• Customer service and/or call center experience.

• Bilingual skills, especially in Spanish, are a plus.

• Strong verbal and written communication skills, with the ability to remain clear and professional under pressure.

• Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems.

• Working knowledge of maps, GPS navigation, and traffic safety guidelines.

• Experience using SMS or chat tools in a professional setting.

• Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment.

• Proficiency with Microsoft Teams and Outlook.

• High school diploma, GED, or equivalent.

Our organization participates in E-Verify