Remote Home Health Transitional Care Liaison, W...

Additional Location(s)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary.

• Responsible for obtaining complete/accurate demographic information, medical history including diagnosis for care and primary care physician information
• Responsible for introducing Residential Home Health to the patient/caregiver, explaining scope of our services, skilled services requested and coordinating start of care visit.
• Other duties include ordering requested DME, infusion services, and wound care.
• Community Education as requested by our sales to physician offices, assisted living facilities, including but not limited to educational in-services, blood pressure clinics and health fairs.
• Patient education at bedside, arranging post discharge physician follow up appointments, sharing important discharge information with the primary care physician.
• Attending discharge planning meeting as requested, working with the facility team to provide a safe and successful discharge home.
• Determining appropriateness of skilled home care services/hospice
• One (1) week follow up customer service call to patient/caregiver when necessary
• Communication with the Clinical team on all complex, chronically ill patients, assisting staff, referral sources in preventing re-hospitalizations.
• Complete documentation about the patient status and discharge plan with Residential’s EMR to facilitate communication and complete documentation within partner EMR when applicable
• Assist in obtaining regulatory documentation as required.
• All other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates high skill set to work with varied groups and departments within the organization and with partners
• Displays a high level of professionalism by exercising appropriate communication, patience, flexibility and a cooperative attitude
• Able to provide excellent customer service
• Effectively manages concurrent demands and multi-tasks to completion during the assigned shift
• Detail orientated to manage complex situations and meet regulatory requirements
• Maintains a consistent professional attitude with referral partners and patients

EDUCATION and/or EXPERIENCE:

• Associate Degree required, Bachelor Degree preferred
• One (1) year of experience in home health preferred
• Minimum of one (1) year of experience in an acute care setting
• Minimum of five (5) years of experience in a customer service capacity

CERTIFICATES, LICENSES, REGISTRATIONS:  Must have and maintain in good standing professional license, certificate or registration.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. Employee will be required to drive daily for meetings and/or visits to residential homes.  Employee will work in varied residential environments based on assigned caseload.

COMMENTS: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Residential Home Health and Residential Hospice is an Equal Opportunity Employer