Experienced Customer Service Representative – Remote Enrollment and Outreach Services

At arenaflex, we are committed to delivering exceptional customer service and support to our clients across various locations. As an Experienced Customer Service Representative, you will play a vital role in conducting face-to-face outreach and enrollment services, providing education on managed care options and public health programs, and assisting clients with the enrollment/disenrollment process.

Job Summary:

We are seeking a highly motivated and organized individual to join our team as an Experienced Customer Service Representative. In this role, you will be responsible for conducting outreach and enrollment services, processing enrollment forms, and maintaining professional relationships with clients, community groups, and staff. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

As an Experienced Customer Service Representative, your key responsibilities will include:

• Conducting face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites, and community-based organizations
• Assisting clients with the enrollment/disenrollment process, ensuring accurate and timely completion of forms
• Receiving, sorting, and processing enrollment/transfer and disenrollment forms, reviewing them for accuracy and completeness
• Interfacing with HRA or LDSS county staff and maintaining professional and positive relationships with all HRA, LDSS staff, community groups, and clients
• Maintaining updated knowledge of the New York Medicaid CHOICE Project and staying informed about program changes and updates
• Raising issues of concern and/or problems to the Field Operations Manager, ensuring prompt resolution and follow-up
• Processing data entry tasks and submitting daily reports, ensuring accuracy and timeliness
• Assisting with the quality review of Data Entry work, ensuring high-quality results
• May be called upon to assist with data entry refresher/training, ensuring proficiency and accuracy
• Assisting HPA/Special Project Unit with the processing of enrollment correction, enrollment pending matching, ERL error selection, and ADV data entry as needed
• Meeting all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Performing other duties as may be assigned by Management, ensuring flexibility and adaptability in a fast-paced environment

Requirements:

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Preferred Education: College degree or equivalent
• Required Experience: Experience making presentations to groups; excellent organizational, interpersonal, effective written and oral communication skills
• Preferred Experience: Two or more years of human services experience; or experience working with the public
• Required Skills:

+ Computer Literacy required + Proficiency in Microsoft Office Applications (Excel, PowerPoint, and Word) + Knowledge of the community to be served + Ability to follow directions + Ability to handle pressure + Ability to perform comfortably in a fast-paced, deadline-oriented work environment + Ability to successfully execute many complex tasks simultaneously + Ability to work as a team member, as well as independently

• Preferred Skills: Fluency in commonly spoken languages
• Bilingual Fluency in commonly spoken languages may be required for some positions

Work Environment and Company Culture:

As an Experienced Customer Service Representative at arenaflex, you will be working in a remote environment, with the flexibility to work from home. You will be part of a dynamic and supportive team, committed to delivering exceptional customer service and support to our clients. We offer a collaborative and inclusive work environment, with opportunities for growth and development.

Compensation and Benefits:

We offer a competitive compensation package, including:

• Hourly rate: $18-$21/hour
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities

How to Apply:

If you are a motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job